I am currently using the Xilisoft software. I run into the same problem when I convert both DVDs and Divx (AVI). I’m left with a file that plays perfectly from iTunes. An .mp4 file I believe. However, when I try to load these manually (via iTunes) I get the message stating that it/they cannot be played on my iPod…..I have to right-click on them and convert them…yet again. This process takes FOREVER!!! Is there a way around this? I thought the iPod accepted mpeg-4….I don’t get it folks. Thank you for any help you can provide. I just got my iPod yesterday and I have several movies ready to load…or so I though.