CTRL + F11 does not allow system restore

Hello, I have a Dell 3000 series computer with window XP, that got the Blue Screen Of Death problem and I decided to do a system restore. In the past, when I press CTRL and F11, it took me to the restore page and I could do it. But this time, when I go to that page, where the upper part has a button for you to click to restore, and the lower part has a button to reboot. The mouse did not appear. When I use the keyboard to move up and down, it took me to the reboot button and stuck there. It does not let me go up to the "restore" button. Any suggestion anyone. Thank you in advance.

 

Can you type rstrui.exe from a command prompt or elevated command prompt?

 

Thanks Attar, nothing at all. When I start the computer and press CTRL + F11, the screen shows up with the choice to restore or reboot. But I could not move the keyboard to anywhere else, except the 'reboot', which onnce I hit enter, it will go back to reboot the system, and of course stuck with the blue screen.

 

Does rstrui.exe exist in the c:/Windows/System32 folder?
Does any .exe file run?

 

Hi DDP, it's a plug in keyboard, and the USB mouse, but the mouse did not appear. I did press the F8 to get to safemode. But when the computer started to run, it went to the blue screen of death. So unable to run anything.

Attar : The computer does not go anywhere and I am not able to see anything because of the blue screen

Thank you you both

 

Yes, I did try all of the options in safe mode, and I each of them went to the blue screen. Thank you, though

 

Do you have an XP installation CD?

 

I have to ask, are you trying to reset back to factory defaults from a restore partition or a 'System restore' from a routine restore point.

 

Yes, I think I have..

 

Look at this post.It mentions Dell Dimension 3000 and gives different key presses.
Is this referring to your model?
I don't have any experience with restore partitions and don't know if using the feature wipes your documents or installed programs.

https://answers.yahoo.com/question/index;_ylt=AwrBTvvsl4NTDDAA7RzrFAx.;_ylu=X3oDMTE0aDRybGI5BHNlYwNzcgRwb3MDMwRjb2xvA2JmMQR2dGlkA0NBQzAwMV83Mw--?qid=20070130035607AAfgwxy

 

I am trying to set it back to the factory default as when I first received the computer? The yahoo link was great and that what I did in the past. I wonder why this time it just did not let me move to the restore button, maybe some hardware problem. But thank you, you both.