DON'T be conned into BUYing from Model-gadget/KlickStore.com; EMAILs and/or FOUL LANGUAGE = BAN

Necro123 · Dec 17, 2007

Hi ModGadget

Before my order is shipped off, which I hope is sometime soon I wanted to remove an item from the order. I've tried sending e-mails but with no reply so I'm posting here.

I would like to remove the SwapMagic3 in:

Order Number: 24462

And could you please inform me when the order is expected to ship out?

Thanks

azster · Dec 17, 2007

hey mike

im azmeena, i was supposed to recieve my R4 today, i just got back from work and i havent recieve anything. parents said there was nothing in the post for me

any news of when il recive my r4

azster

RavenLife · Dec 17, 2007

ModGadget said:

RavenLife said:

tbh i think both of you are right, apart from the ranting,

in terms of customer service model-gadget has obviously had a big problem for one reason or another, mike has tried to fix this by sorting out the issues here. which of course is brilliant.

but, on the other hand, as a website owner with what i believe is hundreds of customers, spending thousands of pounds, i would personally take on a damage control solution.

every site that deals with both the public and their money should have a strategy for such an occasion.

I.E, for instance mike himself could have set up his own forums on his own server, so that users could come along and sign up and request help.
From a business point of view this is far better damage control than posting on AD

1. it shows foresight, knowing that a company has a contingency, makes buyers feel not only safe, but they feel that said site owner has made the effort to help people out.

2. Damage Limitation, simply this, hundreds of people will read this thread, and alot of them will choose not to purchase from model-gadget because of it. where as if it was run by model-gadget itself, users know its an option if they have issues.

for instance, how many people that have purchased goods will see this thread? not all of them i can assure you.

so good or bad?

brilliant that he is sorting out the issues here, but he should really be sorting it out from his end.

as i say i can see both sides point of view here, including mikes side also.

this is merely my oppinion on the situation and possible solutions to it, i have offered my services FOC, but should he wish to use another developer (if he cannot do it himself) it really wouldnt cost much to set up, a few hours of a devs time (depending on the dev $100 and onwards)

EDIT

ps, still no reply to my pm on my order either
Click to expand...

Can I please have your full name which you use to place your order. I'll look in to your order ASAP. alternatively, please give me a call in the morning and I'll sort your order straight away. it will be very helpfull if you could give me a the detail for the payment confirmation from worldpay(transaction ID). you will receive your order by wednesday/ thursday. promise - Thanks
Click to expand...

Mike, this is what i have been trying to explain, i did not recieve any emails what so ever! not from model-gadget or worldpay

the money has been taking out of my bank account, i dont wish to post up my personal details here, so again i have sent you another PM - please check it

i did try to ring, but it seems you are switched off

btw, thanks for looking into this for me

TNM · Dec 17, 2007

Hi Mike from Model Gadget, it looks like you are taking some stick. Unfortunately, I think I am going to add to this. I placed an order with yourselves 30/11/07 (reference 20639) and i still have not received the goods. Please can you check into this, as I am in the same boat as most of the others, wanting the goods for Xmas. Nearly 3 weeks with a status of Despatched is a little too long, even for my patience.

For the benefit of other readers, I have bought goods from Model-Gadget before and recommeneded to numerous friends, and everything has been received fine

guinnessc · Dec 17, 2007

Hiya Mike, Be great to know if this one will arrive before xmas:

Order #24977 (Processing)
Order Date: Monday 10 December, 2007

ModGadget · Dec 17, 2007

RavenLife said:

hi mike,

youve probably gone to bed, any word on my order?

ta

raven

Order ------------- M3DS with 2gb card
Price -------------- £45.69
when --------------- begining of last week, believe it was tuesday
address ------------ check your pm for bill payer and address
Click to expand...

Hi Richard, your order number is 27046, ad it was placed on 11th December. your order will be ship out on wednesday and should be with you by thurdsy morning. thanks

ModGadget · Dec 17, 2007

P_Gremlin said:

Hello, I am here simply to find out about the status of my order. I am not here to comment on your service. I have seen your website and have read the message explaining that I should phone you when my order has not arrived after 7 days. However as I am at work all day I am unable to phone during those hours, so I have posted here instead.

Order #24458
Order Date: Saturday 08 December, 2007

3 x R4DS - V2 - Add microSD Card in: 1GB microSD (1 per R4DS)

Sub-Total: £92.22
Total: £98.72

Hope to hear from you soon
Click to expand...

Hi Ian, your order will be dleiver for you on wednesday/thursday.
thanks,

DeadSanta · Dec 17, 2007

Hopefully this will give people some confidence as mine was gradually waning to nothing ...

I phoned the number about 1/2 hour ago and spoke directly to the guy from Model Gadget. He has said that my order (5xR4DS V2) would be delivered on Wednesday before 1pm.

He also said he was monitoring this thread so hopefully he will reply to all you guys soon.

Heres hoping ...

SlightlyLessDeadSanta

roonsta53 · Dec 17, 2007

hi mike,

Transaction for the value of: GBP 36.99
Description: Purchase from www.model-gadget.com
From: CONSOLE PC COM LIMITED t/as RC HELI
Merchant's cart ID: osCsid=2454743ce5fa6f269690**********(was shown, edited)
Authorisation Date/Time: 08/Dec/2007 16:07:38
Transaction ID: 285139593

Would be nice to know when my order is to be dispached and when i will recieve it by. it is an r4 ds+1 gig sandisk and was ordered special delivery before the [back order] notice went up.
many thanks.
Dave

Dave4 · Dec 17, 2007

So Mike how about some info on my order ??

Order Number: 24296

Date Ordered: Saturday 08 December, 2007

Products
------------------------------------------------------
3 x R4DS - V2 (ENGLISH VERS) = £92.22
3 x microSD Card in 1GB microSD
------------------------------------------------------
Sub-Total: £92.22
Total: £98.72

ModGadget · Dec 17, 2007

adenottm said:

ModGadget said:

adenottm said:

Hi Mike,

Order number 21829. I got the 10xR4s but haven't received the 10x 2G Micro SD cards.

Can you let me know when the SD cards will be sent out?

thanks,

adenotts
Click to expand...

Hi Adrian, Have just log in to the shipping log for your order and according to the weight and rate, the 10x micro SD card should have been included in your parcel. they are in bulk packaging, so they are in the same parcel. please reply to confirm. thanks.
Click to expand...

Mike, the parcel only contained 10x boxed R4s - the A3 package didn't have room for anything else! Definitely no SD Cards. (The parcel had 700g written on the front if that helps). Can you advise when I'll get the missing SD cards please..
Click to expand...

Hi Adrian, the micro SD card are on their way to you.

ModGadget · Dec 17, 2007

Maz05 said:

Hi Mike

I'm writing this on behalf of my mum. We've been following this thread the past week and was just wondering if our order will be shipped before Christmas. The order was placed on 8/12 and the order number is 24355, it contains 2xR4DS cards and 2x2GB microSD cards.

Thanks and Merry Christmas

Marie
Click to expand...

Hi, your order will be with you on thursday. thanks

ModGadget · Dec 17, 2007

Sam_N said:

Hi there, could you update me on my order, i have waited out 7 days as requested before posting

I ordered on 10/12/07 and my order no is Order #24870

Thanks Sam N
Click to expand...

Hi Sam, your order will be hip ou for you on wednesday. thanks

ModGadget · Dec 17, 2007

paulos74 said:

hi..one of my orders posted today..thanks
order no 25619 could you advise when this one will be dispatched..need in time for xmas as pressies same as everyone else i suppose..just need to know if it will arrive in time..thanks
i hope all the pressure you all at model-gadget have been under recently proves worth it..thanks see you all in new year for more orders...merry xmas
Click to expand...

HI Paul, your order will be ship out on wednesday. thanks

ModGadget · Dec 17, 2007

loopz said:

First thanks to whoever pointed me in the direction of this thread. I have had a lot of trouble trying to get my order corrected. I've tried calling and can never get through (and your VM mailbox is full). Here are the details:-

4/12/07 - placed 2 R4DS with 1 meg card in my basket and on checkout the website takes 63 quid via worldpay. Get confirmation of the transaction via email. Get order confirmation from www.model-gadget.com to say 1 has been ordered with NO memory card!

Sent email to inform them that this is incorrect and forward worldpay confirmation email to them.

6/12/07 - not heard anything so send another email as above but to info@model-gadget.com from my normal email address and my work email address

10/12/07 - email from www.model-gadget.com to say its been despatched!
10/12/07 - replied to that email (Chairuddin Chan - info@model-gadget.com) to say its all wrong!

14/12/07 ONE R4DS is delivered with no memory card. There is a stamp on the envelope with the full address and phone number. Full address is clear but phone number isnt.

15/12/07 - sent email detailing the above from 4 different email accounts.

16/12/07 - found phone numbers on website (didnt spot them before) but mobile is off and other phone goes to VM which is full.

My order number is 22388 and my email address is loopzorbital@hotmail.com. Please let me know how to proceed.
Click to expand...

Hi Stephen, I believe we have sorted this issue and you should have all your order on wednesday. thanks

ModGadget · Dec 17, 2007

werewolf9 said:

Hi Mike,

Can you please check to see if order number 24919 (1*R4) Ordered on 10 December has been been shipped.

Regards & Happy Christmas!

Jez
Click to expand...

Hi Jeremy, your order will be ship out for you on wednesday. thanks

ModGadget · Dec 17, 2007

MPatto said:

ModGadget said:

Yes, you should receive your order by wednesday. thanks and .. merry x'mas
Click to expand...

Hi Mike, once again thankyou for the reply, i will post a message on here and on your own site when the package arrive's, also i'd like to wish you and your family a Merry Christmas and a less hectic New Year.

When you are sorting your back log of emails please delete any from my email before this date.

Kind Regards
MPatto
Click to expand...

Thank you so much.. appreciated it, merry x'mas to you from us at model-gadget.com

ModGadget · Dec 17, 2007

DeadSanta said:

Hi Model Gadget,

I ordered 5xR4DS with 2gig SD Card on 7/12/2007 - heard nothing, sent a couple emails politely requesting an update but havnt heard from you. Appreciate you are busy but the only reason I ordered from you was because your website said 3-5 days over xmas period (usually next day as I understand). I am getting a little anxious now as I dont fancy telling my five kids that Santa died somewhere between the North Pole and our house.
The telephone number you supplied on your website is proving to be a bit of a chocolate fireguard too. Come on chap, lets get on this please.

My order number is #23772

Thanks

(Hopefully Not) DeadSanta
Click to expand...

Hi Roland, your order will be deliver to you tomorrow morning or wednesday. thanks

ModGadget · Dec 17, 2007

marky44 said:

Hi Mike
Could you check order #24794 please it is still showing processing on your web site after a week.
Getting a little concerned now.
Kindest Regards
Mark
Click to expand...

Hi Mark, your order will be ship out for you on wednesday. thank

ModGadget · Dec 17, 2007

daviec said:

hi, mike here is my transaction details for 2r4ds:
Transaction for the value of: GBP 50.23
Description: Purchase from www.model-gadget.com
From: CONSOLE PC COM LIMITED t/as RC HELI
Merchant's cart ID: osCsid=605cbbc65be4e96af6afeb913b48bd88
Authorisation Date/Time: 06/Dec/2007 16:57:39
Transaction ID: 284725046
This is not a tax receipt.
if you could advise if you have got the details after your problems if you can`t deliver due to shortage could i replace these with the M3DS and i`ll give the extra £4+ on top of the order cheers davie c
Click to expand...

Hi David, your order will be deliver to you on wednesday. thanks

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