Okay everybody no shoving matches...LOL Really, there is no way to be prepared for something like this when you maintain an offline database (meaning online and not on his own servers in his home). If the hosting service faulters then you can only hope for a speedy recovery. Machines break, thats a common fact, and when they do it takes time to fix. I believe that is the issue here now...TIME. So now lets take that time and do something constructive; maintain some other software on the computer, or defrag, or spend time with your children, etc., etc. You think of what else can be done in the meantime. Periodicly come back, check the service if it's fixed great, if not continue do something else. I can not believe that with the resources available with todays computers that DVD Profiler is the only piece of software on them. We are all frustrated but lets not take it out on others that are in the same boat. He will get it fixed! In the meantime do something else. So now everybodys cooled off and now we can be contructive... Later all, I hope that helped. P.S. I am editing Ken Coles telephone number from my earlier post so he does not get any more calls about this since he is already aware of our concerns.