Hi I was wondering if you could offer me some help with DVD x copy express, I have the latest version the your website. I am running: Windows Xp Pro (Patched to latest update) Office Xp Norton system Works 2003 Nero enterprise 220.127.116.11 Clone cd Alcohol 120% Power DVD And a few other pieces of software. Hardware Side: Athlon Xp 3000 Gigabyte 7vaxp-a ultra Geforce FX 5600 256 Mb Panasonic Dvd Rom Sr-8588 Panasonic DVD Ram Lf-d521 Panasonic Floppy 512 Mb 2700 DDR 333 2 x 80 Gig Western Digital 7200 Rpm Hard Drives Epson Cx 5200 Printer/Scanner ------------------------------------------- The problem I am having is every time try to use DVD x copy express it starts to read the disc goes to 100% go stage 2 and then when I look at the pc again it says stage 2 complete, but program is not responding. I don’t now what firmware I’m running on the Ram or how to check it or if there is a more up to date driver? Or if there is a new driver for Ram burner. If you could please help as I paid about £80 and I still haven’t got 1 backup done yet. A friend running 98 with a Sony Dvd-r/+r swears by your software and hasn’t had a problem. Yours hopefully in advance. Ps. any further information please do not hesitate to contact me on 07970 093 272. I did see a reply regarding xpress 3.0 and driver no ver.18.104.22.168 (in my folder it says 22.214.171.124 vso). I have tried x copy and chose to use nero burning and have done 2x backups, railway children and lilo & stitch, is it possible to choose nero to burn with dvd xpress. This was the latest log! I don't know if it make any sense to anyone. Loading Resource Loading Controls Loading Progress Manager Start Looking For a movie Drive: 1:1:0 - MATSHITA DVD-RAM LF-D521 A111 [E] (Ide) Drive Index: 0 00406920: New BLANK or ERASABLE DVD media has been inserted - progress is the media change count, starting from 1: User agrees Found D Found Movie: D Looking for a movie.. Found D Found Movie: D Found D Found Movie: D Loading DVD Interface. Found D Found Movie: D Done Reading.. Load burn engine. 00406920: Gathering file from the path passed 00406920: Generating image and cache 00406920: Finished. 00406920: initialization of the writing device has failed: 00406920: Drive is not ready Looking for a movie.. Found D Found Movie: D Found D Found Movie: D Loading DVD Interface. Found D Found Movie: D Done Reading.. They canceled or errored out. Thanks.