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Error [Device not Available]

Discussion in 'Nero discussion' started by Steve7481, May 27, 2006.

  1. binkie7

    binkie7 Moderator Staff Member

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    Glad to hear you were successful!
    In Shrink if you have deep analysis checked or a quality enhancement checked it will take longer.
    Keeping as much memory free as possble is also good. No multitasking and shut down any unneccessary processes can help with speed.

    Sure we can check and make sure everything is set up correctly.
    Post your last log from Nero on this successful burn.

    When you said you attempted to put another burner in what exactly did you do?
     
    Last edited: May 28, 2006
  2. Steve7481

    Steve7481 Member

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    Does Nero save logs automatically after a successful burn? Or do I need to save it like I did with the error? Also when I opened up iTunes it gave me this error:

    [​IMG]

    I'm assuming it had something to do with the whole DMA/drivers thing I did with my burners. Will everything be OK after I reinstall iTunes?

    Lastly about the other burner. All I did was hook up another burner, basically the same one as my PC came with except it's a different model number, I think 6391, dunno for sure. But I hooked it up with the other IDE cable and set it as a slave drive. Pretty sure I did. It seems to be working OK. I did another burn before work with both drives and it went fine.
     
    Last edited: May 29, 2006
  3. binkie7

    binkie7 Moderator Staff Member

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    Nero usually saves the successful ones to the same text file. Just scroll down to the bottom of this file and it should be there. The text file can get quite long!
    For iTunes uninstall it then reinstall and see how that goes.
    Nero shouldn't interfere w/ iTunes - I have iTunes on a pc that I use Nero alot on.
    See if you can post the log - we can see if there might be driver conflict.

    edit: spelling
     
    Last edited: May 29, 2006
  4. Steve7481

    Steve7481 Member

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    Where would the log be located? I searched in the Nero folder and didn't find anything. The log that I posted it gave me an option to save the log so I did because of the error.
     
  5. binkie7

    binkie7 Moderator Staff Member

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    The logs are here:
    program files>Nero>Nero 7>Core>NeroHistory.txt. Look for the last one.
    They're usually separarted by something like this:
    =====*** Nero API Burning History***=====
     
  6. Steve7481

    Steve7481 Member

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    I think I got it:

    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

    NT-SPTI used
    Nero API version: 7.0.8.2
    Using interface version: 6.3.1.4
    Installed in: C:\Program Files\Nero\Nero 7\Core\
    Application: ahead\Nero - Burning Rom
    Internal Version: 7, 0, 8, 2

    Recorder: <PHILIPS DVD+-RW DVD8701> Version: 5D24 - HA 1 TA 0 - 7.0.8.2
    Adapter driver: <IDE> HA 1
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ?

    === Scsi-Device-Map ===
    CdRomPeripheral : PHILIPS DVD+-RW DVD8701 atapi Port 0 ID 0 DMA: On
    CdRomPeripheral : PHILIPS DVD+-RW DVD8631 atapi Port 0 ID 1 DMA: Off
    DiskPeripheral : ST380819AS atapi Port 1 ID 0 DMA: On

    === CDRom-Device-Map ===
    PHILIPS DVD+-RW DVD8701 D: CDRom0
    PHILIPS DVD+-RW DVD8631 E: CDRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 73400320 (0) Byte
    BUFE : 0
    Physical memory : 502MB (514124kB)
    Free physical memory: 221MB (226768kB)
    Memory in use : 55
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    28.5.2006
    NeroAPI
    9:59:29 PM #1 Phase 112 File APIProgress.cpp, Line 278
    DVD-Video files reallocation started

    9:59:29 PM #2 Phase 114 File APIProgress.cpp, Line 278
    DVD-Video files reallocation completed (no file modified)

    9:59:29 PM #3 Phase 111 File APIProgress.cpp, Line 278
    DVD-Video files sorted

    9:59:29 PM #4 Text 0 File ThreadedTransfer.cpp, Line 531
    ReadBuffer-Pipe got 71680KB of Memory

    9:59:29 PM #5 Text 0 File Reader.cpp, Line 124
    Reader running

    9:59:29 PM #6 Text 0 File Writer.cpp, Line 113
    Writer D: PHILIPS DVD+-RW DVD8701 running

    9:59:29 PM #7 Text 0 File AudioCompilationImpl.cpp, Line 842
    DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
    DRM: Beginning burn process.

    9:59:29 PM #8 ISO9660GEN -11 File Geniso.cpp, Line 3312
    First writeable address = 0 (0x00000000)

    9:59:29 PM #9 ISO9660GEN -11 File Geniso.cpp, Line 3312
    First writeable address = 0 (0x00000000)

    9:59:29 PM #10 Text 0 File Burncd.cpp, Line 3353
    Turn on Disc-At-Once, using DVD media

    9:59:30 PM #11 Text 0 File DlgWaitCD.cpp, Line 289
    Last possible write address on media: 2298495 (510:46.45, 4489MB)
    Last address to be written: 1892719 (420:36.19, 3696MB)

    9:59:30 PM #12 Text 0 File DlgWaitCD.cpp, Line 301
    Write in overburning mode: NO

    9:59:30 PM #13 Text 0 File DlgWaitCD.cpp, Line 2715
    Recorder: PHILIPS DVD+-RW DVD8701, Media type: DVD-R
    Disc Manufacturer: CMC MA - G. AM3
    Disc Application Code: 64, Disc Physical Code: 193

    9:59:30 PM #14 Text 0 File DlgWaitCD.cpp, Line 473
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    9:59:30 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 1892720 (1892720) = #1892720/420:36.20
    relocatable, disc pos for caching/writing not required/ required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1892720 blocks [D: PHILIPS DVD+-RW DVD8701]
    --------------------------------------------------------------

    9:59:30 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059
    Prepare recorder [D: PHILIPS DVD+-RW DVD8701] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3876290560, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0x00
    0 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    1892720 | lead-out | 1 | 0x41 | 0x00

    9:59:30 PM #17 Text 0 File SCSIPassThrough.cpp, Line 39
    SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

    9:59:30 PM #18 Text 0 File SCSIPassThrough.cpp, Line 84
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    9:59:30 PM #19 Phase 24 File APIProgress.cpp, Line 278
    Caching of files started

    9:59:30 PM #20 Text 0 File Burncd.cpp, Line 4187
    Cache writing successful.

    9:59:30 PM #21 Phase 25 File APIProgress.cpp, Line 278
    Caching of files completed

    9:59:30 PM #22 Phase 36 File APIProgress.cpp, Line 278
    Burn process started at 4x (5,540 KB/s)

    9:59:30 PM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2707
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    9:59:30 PM #24 Text 0 File DVDR.cpp, Line 2760
    Recording mode: Sequential Recording Mode

    9:59:30 PM #25 Text 0 File DVDR.cpp, Line 2916
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    9:59:30 PM #26 Text 0 File Cdrdrv.cpp, Line 8661
    ---- DVD Structure: Physical Format Information (00h) ----
    Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 0 h
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Start sector number of the current Border-Out: 0 h
    Start sector number of the next Border-In: 0 h
    Media Specific [16..63]:
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    10:12:06 PM #27 Text 0 File WriterStatus.cpp, Line 116
    <D: PHILIPS DVD+-RW DVD8701> start writing Lead-Out at LBA 1892720 (1CE170h), length 0 blocks

    10:12:06 PM #28 Text 0 File ThreadedTransfer.cpp, Line 228
    all writers idle, stopping conversion

    10:12:07 PM #29 Text 0 File DVDR.cpp, Line 3156
    EndDAO: Last written address was 1892719

    10:12:47 PM #30 Phase 37 File APIProgress.cpp, Line 278
    Burn process completed successfully at 4x (5,540 KB/s)

    10:12:48 PM #31 Text 0 File AudioCompilationImpl.cpp, Line 867
    DRM: DRM burn session terminated.

    10:12:48 PM #32 Text 0 File AudioCompilationImpl.cpp, Line 896
    DRM: Closing entire DRM handling. Bye.


    Existing drivers:
    File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 8/17/2001 4:07:32 PM
    File 'Drivers\PXHELP20.SYS': Ver=3.00.09a, size=46080 bytes, created 8/19/2005 6:00:00 AM (Prassi/Veritas driver for win 2K)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
     
  7. binkie7

    binkie7 Moderator Staff Member

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    Yep this is it.
    The one drive is still not in DMA mode - if your reading from this drive could be one reason taking 1½ hrs.
    It's this drive -the one I think you installed:
    CdRomPeripheral : PHILIPS DVD+-RW DVD8631 atapi Port 0 ID 1 DMA: Off
    Try again using the guide. You can check the mode either in device manager or in Nero ToolKit>InfoTool under the configuration tab.
    If that's doesn't work check your connections and make sure the jumper is set to slave for this drive.
    You drive now recognizes the media better after the nero update - CMC. Definitely time for some Taiyo's or Verbs at least :)
    No traces on Roxio left either.
    Are your still having a problem w/ iTunes?
     
  8. Steve7481

    Steve7481 Member

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    For some reason it still changes back to PIO mode even after I change it and uninstall the drivers. After I restart though it doesn't say anything about recognizing a new drive. I went to download the drivers and it said something about whatever I was gonna update is older than I already have. Hmmmmmmm. What to do?
     
  9. binkie7

    binkie7 Moderator Staff Member

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    Okay let's try uninstalling the drive's driver (further down in the guide) then reboot and windows will pick it up and do it's thing. You'll pick the PHILIPS DVD+-RW DVD8631 in device manager under dvd/cd rom drives.
    After that it's check the connection & jumper settings time - make sure secure and correct.
     
  10. Steve7481

    Steve7481 Member

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    Sorry I haven't checked back in with the thread in the last day or 2. But I uninstalled the drivers and such but it never prompted me to reboot like the original burner did. I rebooted anyway but nothing popped up about recognizing a new drive or anything. But it appears to be installed and recognized and such. And when I checked for the DMA mode it didn't say PIO but on DEVICE 1 it did say "CURRENT TRANSFER MODE: PIO MODE and the other said "NOT APPLICABLE". I haven't tried a burn since then b/c I haven't had any new movies but I will have some today so I will give it a shot and see what kinda time I get.
     
  11. binkie7

    binkie7 Moderator Staff Member

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    Hi Steve7481
    At some point your should get this drive back into DMA mode instead of PIO (slow) mode. DMA is a more effecient/faster transfer mode and requires very little of the CPU unlike PIO mode.
    So something could be up with the drive, settings, cable etc on why it won't go into DMA mode.
    When ever you want to try & troubleshoot this further - just let us know!
     
  12. Steve7481

    Steve7481 Member

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    Well I did a burn the other day. Still taking close to an hour and a half but at least no errors. I checked to see if the drives were still in DMA mode and one of them is still saying that the CURRENT TRANSFER MODE is PIO but the drop-down is set to DMA.
     
  13. binkie7

    binkie7 Moderator Staff Member

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    Well at least you're getting them burned now. Now if we can get the one drive in DMA mode to speed things up for you.
    Check and make sure this drive's (PHILIPS DVD+-RW DVD8631) jumper is set to 'slave'. Check and make sure the ide cable (ribbon) is connected securely.
    We can go from there.
     
  14. Steve7481

    Steve7481 Member

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    Yeah at least I am burning without errors. Thank god and thanks SO much for working with me on this issue for the last week and then some.

    Back to the issue. I made sure the drive was set to slave and it was. Also the cable was connected fine. I did notice something though that might be an issue b/c it relates to Roxio. Here is a screenshot:

    [​IMG]
     
    Last edited: Jun 9, 2006
  15. binkie7

    binkie7 Moderator Staff Member

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    Not a problem at all!
    The Roxio is a driver with a error message. May be causing a conflict.
    I'm guessing you didn't install Roxio again?
    Run a registry cleaner to try & fix any conflicts. Sone some members here use ccleaner - free. I use Registry Mechanic but I don't know how good their free trial is. Here's links for both:
    http://www.ccleaner.com/
    http://www.pctools.com/registry-mechanic/
     
  16. Steve7481

    Steve7481 Member

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    Well I ran a registry clean-up and defrag using Tuneup Utilities 2006. Cleaned up some stuff but that same thing is still showing. When I double click and such it does give me the option the uninstall the driver. Should I do that?
     
  17. binkie7

    binkie7 Moderator Staff Member

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    You can - it's giving you a warning and may be corrupted. You've uninstalled Roxio and ran the clean tool right?
    Did you ever get iTunes working?
     
  18. Steve7481

    Steve7481 Member

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    Yeah iTunes is running smooth as butter. I'll uninstall the driver and then run another registry cleaner and I still have that Roxio Zap thing as well. I gotta work in a few though so I'll do it when I get home and check back in the morning.
     
  19. binkie7

    binkie7 Moderator Staff Member

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    See how that goes. You may have another program that's using this driver but if so you would get an error if it needed to access it. Like Sonic or MyDVD may use this driver but I'm not sure.
    For the registry cleaner I normally run it after I uninstall something or every so often.
    You'd be surprised what kind of crap progs leave even after they're uninstalled!
     

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