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error message using GTrom

Discussion in 'Digital TV - UK & Europe' started by byg, Dec 11, 2007.

  1. byg

    byg Member

    Aug 2, 2007
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    When I try to load the software on to the box an error message comes up as follows can't open serial port I am using a usb 20 rs232 cable to hook up to the usb port on the computer any idea what is wrong
  2. Celtic71

    Celtic71 Active member

    Jul 3, 2007
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    The most common issue when installing the USB adapter and driver is selecting the correct port for your map software to recognize.

    You must make sure your particular software is looking on the correct port for it to transfer any data.

    To see which port your USB adapter is connected to, connect your USB adapter and follow the following instructions:

    1. Go to the Start Menu
    2. Right click on "My Computer"
    3. Select "Properties"
    4. Click on the "Hardware" tab
    5. Click on "Device Manager"
    6. Click the + sign next to "Ports (COM & LPT)"
    7. One of the listed ports should indicate which port your USB adapter is connected to (e.g. COM1, COM2, COM3, etc.)
    8. Go back to your map software program that you use to transfer data and make sure it is looking at the correct port.
    9. You should be able to transfer data once the correct port is selected

    If you need drivers go here


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