By now everyone should be familiar with Roger W. Amidon (K2SMN)'s excellent page on upgrading the firmware in the Panasonic DMR-E85H. It fixes a lot of problems, including the infamous Green Guide+ Screen Lock-up and the equally ubiquitous "error U99" problems. Roger also documents a few of those "Secret Codes." If you are not familiar with it, you should read it first: http://www.dxcc.com/dmr-e85h.htm I just bought a Panasonic DMR-E95H to add to my collection. The first week, I started getting the horrible "Green Guide+ Screen Lock-up" error. Since I *knew* (from this forum) that contacting Panasonic US was wasted time, I went straight to their Japan site and hacked around until I found the correct link to update the firmware in my DMR-E95H (with the hilarious help of Google's translation services--see * below): http://panasonic.jp/support/dvd/download/e95h/step1.html Just ignore the Japanese and hit the download button or, get it directly here, instead: http://cnc.asp.hi-ho.ne.jp/cnc/dvd/UPDATE.exe The following page gives you serial number effectivity (note that you need this upgrade if your serial number doesn't have a big black dot after it. That's to simplify things for Panasonic's US technicians : http://translate.google.com/transla...ttp://panasonic.jp/support/dvd/faq/e85h/info/ or, in the original Japanese: http://panasonic.jp/support/dvd/faq/e85h/info/ * I was referring to such wonderful phrases as: and Both the knitting machine and the sea urchin are really your PVR.