Here we go again!

Yeeah Right! Just blame the strike and the postalworkers. My package was sent the 25:th september and the strike started the 4:th of october. No ID, no nothing on the package. It's really easy to blame someone else for the responibility.
What I can read on this forum, is that I am not the only angry customer who has ordered clothing from Phix.
I've sent two mail to Caroline and Adam. Asked about repayment or if they wanna send a new package to me. No answer?
Is this the easiest way to get a contact with Phix. They don't answer my mails but they have the time to check on this forum.
/Rickard


Hello Rickard,

I personally packed your order and took it to the post office. I remember it being sent 25th September.

There has been postage strikes which could delay things. I would like to reassure you that the problems we once had are no longer present and we make sure customers receive their orders as quickly as possible.

I hope the package arrives in the next few days.


Thanks,
Adam






Hello Rickard,


We cannot resend the items to you.


Please wait for the package to arrive, maybe there has been a delay so I hope it arrives soon.





Many Thanks,


Caroline Calderwood
Sales Manager
Phixclothing.com








On 9 Oct 2007, at 13:36, Rickard Andersson wrote:


Hi, I have checked with my post office and the post terminal in my city today. Theres no package for me there. So I want you to send me a new one with those jackets that I pay for the 31 august. Or return my money.

/Rickard




--------------------------------------------------------------------------------
From: "Phixclothing.com" <caroline@phixclothing.com>
To: "Rickard Andersson" <rikkisixx68@hotmail.com>
Subject: Re: Order Number: 1116
Date: Tue, 9 Oct 2007 10:13:49 +0100

Hello Rickard,


Thanks for your reply.


It was sent by Royal Airmail. There is no tracking number with this method but it is generally very reliable. I hope it arrives soon.




Many Thanks,


Caroline Calderwood
Sales Manager
Phixclothing.com








On 8 Oct 2007, at 19:15, Rickard Andersson wrote:


Hi, very strange. I wonder what is the Kolli ID or number on the package. Do you send your clothing with DPD, Express Global another consignment. It's easy to check on Internet.

/Rickard




--------------------------------------------------------------------------------
From: "Phixclothing.com" <caroline@phixclothing.com>
To: "Rickard Andersson" <rikkisixx68@hotmail.com>
Subject: Re: Order Number: 1116
Date: Mon, 8 Oct 2007 16:17:37 +0100

Hello Rickard,


Your items have been sent a long time ago. Please check with your post office as they have definitely been sent




Many Thanks,


Caroline Calderwood
Sales Manager
Phixclothing.com






On 8 Oct 2007, at 16:10, Rickard Andersson wrote:


Hi, I'm still waiting for my order, It's been thirteen days since you've sent the jackets. So what is wrong this time?

/Rickard




--------------------------------------------------------------------------------
From: Caroline <caroline@phixclothing.com>
To: Rickard Andersson <rikkisixx68@hotmail.com>
Subject: Re: Order Number: 1116
Date: Sun, 16 Sep 2007 19:04:43 +0100

Hello Rickard,


Thanks for your e-mail.


I am sorry for the delay in despatching both your items you have purchased.


We are waiting a new shipment of leather jackets which are coming in stock Friday. The funky black jacket is in stock, shall we send this and then despatch the leather jacket when it comes in stock Friday?




Many Thanks
Caroline Calderwood
caroline@phixclothing.com
http://www.phixclothing.com








On 16 Sep 2007, at 15:04, Rickard Andersson wrote:


I'm still waiting for my order. Is it easier to contact you at: http://forums.afterdawn.com/thread_view.cfm/13/382665 cause nobody's answering my e-mails.

/Rickard

My Order History


Order Number: 1116 Order Status: Pending
Order Date: Friday 31 August, 2007
Shipped To: Rickard Andersson Products: 2
Order Cost: 159.62EUR





Payment Details

Item Price: 159.62 EUR
Total: €159.62 EUR
Order Description: Phix Clothing
Item/Product Number: Funky Black Retro Jacket , Retro Leather Jacket in the style of Noel Gallagher
Buyer: Rickard Andersson


Shipping Info: Rickard Andersson
Norrabergvägen 25
Skövde, Västragötaland
541 32
Sweden


































| | | | | Inkorgen

MSN - ett nätverk av tjänster
MSN Förstasidan | Mitt MSN | Hotmail | Sök | Shopping | Pengar | Webbgrupper
Feedback | Hjälp
© 2007 Microsoft VILLKOR FÖR ANVÄNDNING TRUSTe-godkänd sekretesspolicy MICROSOFTS ANTISKRÄPPOSTPOLICY