HiJackThis Assistance please

She says she cannot get on internet wirelessly, don't know about wired. It was hit/miss before, but tonight she just wants to throw it. I know when she tries to go to Hotmail on her laptop or mine, it seems like it jumps around in the address bar for awhile. If i log out of her e-mail and into my hotmail, it works fine.

Here's the log file you asked for:

Antivirus Version Last Update Result
AhnLab-V3 2008.12.2.2 2008.12.02 -
AntiVir 7.9.0.36 2008.12.02 -
Authentium 5.1.0.4 2008.12.02 -
Avast 4.8.1281.0 2008.12.02 -
AVG 8.0.0.199 2008.12.03 -
BitDefender 7.2 2008.12.03 -
CAT-QuickHeal 10.00 2008.12.03 -
ClamAV 0.94.1 2008.12.02 -
DrWeb 4.44.0.09170 2008.12.03 -
eSafe 7.0.17.0 2008.12.02 -
eTrust-Vet 31.6.6240 2008.12.03 -
Ewido 4.0 2008.12.02 -
F-Prot 4.4.4.56 2008.12.02 -
F-Secure 8.0.14332.0 2008.12.03 -
Fortinet 3.117.0.0 2008.12.03 -
GData 19 2008.12.03 -
Ikarus T3.1.1.45.0 2008.12.03 -
K7AntiVirus 7.10.540 2008.12.02 -
Kaspersky 7.0.0.125 2008.12.03 -
McAfee 5452 2008.12.02 -
McAfee+Artemis 5452 2008.12.02 -
Microsoft 1.4205 2008.12.03 -
NOD32 3659 2008.12.02 -
Norman 5.80.02 2008.12.02 -
Panda 9.0.0.4 2008.12.02 -
PCTools 4.4.2.0 2008.12.02 -
Prevx1 V2 2008.12.03 -
Rising 21.06.12.00 2008.12.02 -
SecureWeb-Gateway 6.7.6 2008.12.02 -
Sophos 4.36.0 2008.12.03 -
Sunbelt 3.1.1832.2 2008.12.01 -
Symantec 10 2008.12.03 -
TheHacker 6.3.1.2.172 2008.12.02 -
TrendMicro 8.700.0.1004 2008.12.02 -
VBA32 3.12.8.10 2008.12.02 -
ViRobot 2008.12.2.1496 2008.12.02 -
VirusBuster 4.5.11.0 2008.12.02 -
Additional information
File size: 77824 bytes
MD5...: e9f3bc2edab0411201fba740bb932b52
SHA1..: 9e97de9c311aa970ba05bab31292802796306fdb
SHA256: 172c956162b290c580c3fd271eabcd456d337536be862c7273d9e56fb1baf1c3
SHA512: 3860a708437c3d9535a9773c8ef5413d8d7a827de25358e7a57236c8e21b0922
7fab714eff751636f72b3697c6258c7eb10735b15d1817f677882931a0fcd0bb
ssdeep: 768:LXmBole7Hl+3nMxZ5lhx9NTivE/KvoMWATLvY/YEl4RDK9TlPOBK:7mdVdx9
NTivE/nMWbXlBVlPX
PEiD..: Armadillo v1.xx - v2.xx
TrID..: File type identification
Win64 Executable Generic (59.6%)
Win32 Executable MS Visual C++ (generic) (26.2%)
Win32 Executable Generic (5.9%)
Win32 Dynamic Link Library (generic) (5.2%)
Generic Win/DOS Executable (1.3%)
PEInfo: PE Structure information

( base data )
entrypointaddress.: 0x10002f50
timedatestamp.....: 0x462b801b (Sun Apr 22 15:32:43 2007)
machinetype.......: 0x14c (I386)

( 5 sections )
name viradd virsiz rawdsiz ntrpy md5
.text 0x1000 0x88ba 0x9000 6.43 b947b04028f15eaec8015458d615c804
.rdata 0xa000 0x170a 0x2000 4.77 fc74da123f28ba75abb83835db93e243
.data 0xc000 0x4e0c 0x4000 1.04 ede9ceb348e77128badd5cd872484209
.rsrc 0x11000 0x428 0x1000 1.10 649e9867dbeab88da0cb912c29093fdc
.reloc 0x12000 0x153a 0x2000 2.53 90c5579f81a65a99ba5e87d9ed843199

( 2 imports )
> KERNEL32.dll: MultiByteToWideChar, WideCharToMultiByte, GetModuleFileNameA, WriteFile, ReadFile, CreateFileW, GetProcAddress, PeekNamedPipe, FlushFileBuffers, WaitNamedPipeW, RtlUnwind, HeapFree, HeapAlloc, InterlockedDecrement, InterlockedIncrement, RaiseException, GetCommandLineA, GetVersion, InitializeCriticalSection, DeleteCriticalSection, EnterCriticalSection, LeaveCriticalSection, ExitProcess, GetCurrentThreadId, CloseHandle, TlsAlloc, TlsFree, TlsGetValue, GetModuleHandleA, GetEnvironmentVariableA, GetVersionExA, HeapDestroy, HeapCreate, VirtualFree, VirtualAlloc, HeapReAlloc, IsBadWritePtr, SetUnhandledExceptionFilter, TerminateProcess, GetCurrentProcess, SetHandleCount, GetStdHandle, GetFileType, GetStartupInfoA, FreeEnvironmentStringsA, FreeEnvironmentStringsW, GetEnvironmentStrings, GetEnvironmentStringsW, SetFilePointer, IsBadReadPtr, IsBadCodePtr, LCMapStringA, LCMapStringW, GetCPInfo, GetACP, GetOEMCP, LoadLibraryA, SetStdHandle, GetStringTypeA, GetStringTypeW, DisableThreadLibraryCalls, GetModuleFileNameW, SetLastError, TlsSetValue, GetLastError
> ADVAPI32.dll: GetLengthSid, OpenSCManagerW, OpenServiceW, CloseServiceHandle, StartServiceW, RegEnumKeyW, RegDeleteKeyW, RegCreateKeyExW, RegOpenKeyW, RegSetValueExW, RegCloseKey, RegQueryValueExW, RegOpenKeyExW, LookupAccountNameW

( 9 exports )
DllRegisterServer, DllUnregisterServer, InitializeChangeNotify, NPGetCaps, NPLogonNotify, NPPasswordChangeNotify, PasswordChangeNotify, PasswordFilter, SB_installer

 

Hey tommy

Did you run Malwarebytes on her computer? If not, do a full scan and post the log here. Also post a new HijackThis log.

Best Regards

 

i thought she did, but i will check tomorrow. she's asleep and it's in her bag for tomorrow. thanks so far.

 

She said she has Spybot. Not sure if that's good enough. If not, she said the Malwarebytes link above does not work. Somewhere else to get it?

 

Hey tommy

You can get Malwarebytes from here as well:
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Best Regards

 

Here's the latest log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:36:52 PM, on 12/19/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\PDF Complete\pdfsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\AccelerometerSt.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cliu.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.cliu.org/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
O3 - Toolbar: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\system32\AccelerometerSt.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=smb&pf=laptop
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O20 - AppInit_DLLs: APSHook.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Drive Encryption Service (HpFkCryptService) - SafeBoot International - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 10876 bytes

 

sorry-double posted

 

Hey gang, hope you all had a great holiday season! I unfortunately worked for every bit of it except the actual festive day and sunday =(

Was just wondering if anyone saw something in the latest items my GF posted above. Thanks!