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How to determine if it is ISP's fault if Cannot connect to a website

Discussion in 'All other topics' started by bryannyo, Sep 15, 2008.

  1. bryannyo

    bryannyo Member

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    I am using AT&T U-verse as my ISP at home. I cannot connect to a particular website, phonepower.com at home. I can access most other websites though. But I can access the phonepower.com website at work, everywhere.

    Using tracert, I traced that the transmission stopped at a Level3 hub/server/router. That Level3 server is located at Dallas according to its name and it definitely is not the host server of the website as the host server located at Arizona. I called AT&T and they told me this is not their fault and they have no control of where the http request will route once it leaves the att server. I really suspect that they lied.

    Can anyone tell me more information about that? I think the ISP should be responsible and Level3 is a vendor of AT&T and they should open a ticket to Level3.

    Any help is appreciated.
     
  2. bandit008

    bandit008 Regular member

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    have you tried using a proxy to conect to the site?
     

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