Hi, I just joined your website tonight after getting this software today. Before I bought it I asked if I could back up my own DVD's at home. I made sure to ask if it will let me backup these protected disks and when I tried to backup these the warning that this program can't write CSS encrypted DVD's popped up. I am pretty pissed right now because I made sure that I asked before I bought it. I think that I am allowed to return this software according to their guarentee. Is there a different version that does work that I should have purchased? I'm not sure if this is a version that came out since the DVDXCopy was told to make theirs with RF so that they won't work. I went to DVD43 tonight and added that to to my programs but when I try to open DVD43 nothing happens. it shows up on my program list as DVD43_Tray. Thanks for any help you can provide. I read some of your posts and it seems like there is some great people on here that are helpful. Thanks again.