ILO DVDR05 Anyone bought one yet???

Yes but call the phone number in the manual or email iloservice and nothing happens.....

 

Has anyone found anything out yet? I have the iLO DVDR05....I couldnt find the contact form on their website or any information on how to contact them....and the phone number and email address in my manual dont work....Can I still get my warranty?

 

I found the message ILO sent me a while back, it appears to be a cookie cutter message, but it might help...

I also found this message on another forum whith a list of compatible discs... This message was also sent from the ILo support team.

I have not tested most of these brands as my local Wal Marts dont sell them, but I will look for them and let you know how it went
I can add a couple of brands to the list as I have tested them and have found them to work.....

* maxell 4x
* Imation 4x.

But as I have said before, I dont use DVD+R I use RW, I have never gotten a good recording from a R.

 

I have no idea if this will work any better than anything else you've tried, but there is a contact form and phone number on www.ilohelp.com . Click on Services on the left and then Tech Support at the top. That will get you to the contact form, which also lists a "24/7 support hotline", 1-866-456-3837. I don't know if that's the same number that's in the manual.

ilohelp.com is supposedly for the DVDR04 instead of the DVDR05, but since I don't see any contact info on iloservice.com ...

That's all I can tell you. I've never tried to contact them myself. Good luck.

James

 

Guess what thats a lie they told me in andm email that you can use + or - media does'nt matter and I have been and it all works fine.

 

I am going on what the manuel says, and what I know works, I have not tried DVD-r or -RW. as it wasnt recommended by the manufacturer... I will test it myself as well, as that would give more sources to copy to.... thanks

 

I called the number for the 04 models and never got off of hold. I then called my walmart and talked to the manager and he said he would look into the situation. He called me back and said he didn't know what was going on, but he'd give me my money back. I took it back to the store and exchanged it for the Magnavox they have now and it works very well.

 

thought I might try updating my firmware for my r05zu, but I get disc empty when I try to load up the cd. does anyone know how to update the firmware, and can you please instruct me....?

 

The firmware update just made mine worse...so I dont know if i'd try it or not.

 

I still blame compatibility on my issues, but I will take your advise and not try it

 

Morning all,

Thought I'd share what I've learned about the "ilo DVDR05-***. First off, my unit is a DVDR05-mu1. There are other variations of the unit, but the primary point is that all the “R05" units I've encountered and/or heard about have the "MODEL DR021C DVD Recorder" as their burner.

Out of the box, the recorder worked well with DVD+RW media of most consumer brands (i.e. Sony, JVC, Memorex, etc.) and store brands (i.e. Office Depot Brand). The few generic brands I tried were more miss that hit. As for the DVD+R media, I started having trouble recording from day 1. One in Four disks would either not format, errored-out on finalization, or could not see previous media recorded to a disk, giving me either a “Bad Disk” -or- “Unknown Disk” message. As the faster DVD+RW disks started showing up, I started encountering Format Errors and Bad Disk messages on them, too.

I thought that my machine might be defective, so I contacted Wal-Mart through their web site. They directed me to the following address: http://www.ilohelp.com/ . This site is forthe owners of the ilo DVDR04-*** Models, which used a "LITE-ON DVD Burner". This site does not support the DVDR05-*** Models because a "CyberHome USA DVD Burner" is used in the DVDR05's.

However, this site does give you a direct link to: http://www.iloservice.com/ . This is ilo's official site for the ILO DVDR05 Products. Click on the customer service link, and you’ll be sent to the download center. Choose your product for specific downloads available for your model.

You have three choices: 1) Firmware Upgrade (both Front End & Back End); 2) Product Specs page; and 3) Product Manual. [bold]PLEASE NOTE:[/bold] the only way posted to contact customer service is an e-mail address. My e-mails (4 over a 10 day period - 07/21/2006 -to- 08/01/2006)have yet to be responded to. If you download the “Product Manual” *.pdf file, you’ll find a customer service “800" number to contact around page 5 of the manual. I called it, and received a pre-recorded message that the toll-free & e-mail support centers were unavailable at the present time. [bold]PLEASE NOTE:[/bold] On 08/15/2006 I went back to the iloservice web site, only to find that it was no longer available. I’m unsure wether this is temporary or permanent. The ilohelp web site is still active, but is for DVDR04 Model Owners only.

I downloaded the firmware package (Front End: MU1_LOADER_0495.nrg & Back End: DVDR05MU1_610.nrg). These are “NERO” Disk Images. To use them in other programs (i.e. EZ CD Creator), just change the file extension to *.iso). I created the upgrade cd’s and proceeded to upgrade my DVDR05-mu1 recorder.

Both the DVD+RW Drive & the Player’s Control Chip have to be upgraded. The upgrade must be done in sequence, starting with the Front End (MU1_LOADER_0495.nrg) disk. This upgrades the DVD Burner. The instructions are as follows:

[bold]Loader "Front end" Update v049s[/bold]

1. Insert the firmware update disc into the unit

2. Once the disc loads a question box will appear asking "Do you want to update this loader?" Select yes and press enter.

3. A message box will appear stating "System Firmware is being updated." Please wait about 1 minute and do not turn off the unit during this time.

4. After the update is complete the tray will eject and the message box will state "Update Success." Remove the disc from the tray and power off the unit.

5. Next, power on the unit. Factory defaults are automatically restored. Press SETUP, select the GENERAL menu and scroll down to VERSION to verify that the system firmware has updated. Under SERVO you should see version number "DX...049s”.

Next, use the Back End (DVDR05MU1_610.nrg) disk. This upgrades the control chip. The instructions are as follows:

[bold]Firmware Instructions: Platform v610 Update[/bold]

1. Insert the firmware update disc into the unit

2. Once the disc loads a question box will appear saying, “This firmware may not be compatible with this player. Do you want to update this platform?" Select YES and press enter.

[bold](Don’t be afraid that you’ll screw something up! I’ll explain below.)[/bold]

3. A message box will appear stating "System Firmware is being updated." Please wait and do not turn off the unit during this time. As the upgrade begins, you’ll see a progress meter. It will stop at 5%, and stay there for at least 2 minutes or more. This is normal. The entire upgrade takes about 4 to 5 minutes to complete.

4. After the update is complete the tray will eject and the message box will state "Update Success." Remove the disc from the tray and power off the unit.

5. Next, power on the unit, press SETUP, select the GENERAL menu and scroll down to USER DEFAULTS. Select yes and press enter to restore the unit to factory defaults.

6. Scroll up to VERSION to verify that the system firmware has updated. Under CONTROL you should see version number"DVR...610"

When I got to the second part of the upgrade, I freaked at the “Incompatible Message”. Why? Because on the iloservice web site’s FAQ, it says that you must speak with a customer service rep before affecting a firmware upgrade. Not doing so will void your warranty. However, on the same page, it tells you that if you experience problems with disk errors, that you should immediately upgrade to the newest firmware package to correct the problem. Then, there’s no way to speak with a rep, as all customer service channels are unavailable! So, I stopped right there. When I restarted the player, everything appeared to be normal. But after a few recording attempts, most of the recorded Title showed that it had been broken into 99 chapters. The time indexing was all wrong & the disk skipped all over the place, or just froze up.

That’s when I started my own web research. I found several references to the Burner in question (Model DR021C), and that it is made by “CyberHome USA” ( http://www.cyberhome.com/ ), and used in their recorder (Model No. DVR1600-MU1). I contacted them regarding the “ilo burner in the DVDR05 models, and they confirmed that they are the maker of this DVD Recorder. I was told that the “Incompatibility Message” generated by the “ilo recorder” was caused by the firmware not recognizing the ilo control chip as a CyberHome component. But, not to worry, the control chips were the same, and that the upgrade would correct the Title/Chapter/Timing issues I was experiencing.

Armed with this knowledge, I continued with the Back End upgrade. Upon restart, all was right with the world. Since then, I have yet to have either a DVD+R -or- DVD+RW disk error out on me (a total of 23 burns at four different speeds: HQ; SP; LP; & EP). If you go to this link:

http://support.cyberhome.com/support_web.nsf/$$Search2?OpenForm&Product=DVR 1600MU1

you will find links to the firmware upgrades, as well as other info regarding the recorder, as the DVR 1600MU1
and the ilo DVDR05-MU1 are basically the same unit.

[bold]IT SHOULD BE NOTED THAT CYBERHOME USA WILL NOT OFFER ANY TECHNICAL ASSISTANCE REGARDING THE ILO DVDR05 PRODUCTS! USE OF THEIR SITE FOR ANY PRODUCT OTHER THAN THEIR OWN IS STRICTLY AT YOUR OWN RISK![/bold]

If you have disks which you had media on, but lost it due to error, they have a link to [bold]“IsoBuster 1.9.1, CD and DVD data recovery software[/bold] ( http://www.smart-projects.net/isobuster.htm ). So far I’ve been able to retrieve every file found on these unreadable disks to my hard drive. I also use DVD Decrypter for ripping media from non-damaged/errored disks, and have had great success with it.

I’ve seen references to the usage of DVD-R / -RW media, but can’t comment on this as I’ve never tried it.

Hope this helps someone.

 

Kevin,

Excellent post. Thanks for taking the time to share that with us.

 

[bold]ADDITIONAL INFORMATION REGARDING THE "ilo DVDR05-***" Player/Recorder[/bold]

Howdy,

Here's some additional info about the DVDR05 firmware upgrades that slipped my mind during my 4 a.m. PDT Post.

The most important things to remember in the upgrade process is to: 1) never turn the unit off during the upgrade; 2) to make sure that the unit completely shuts down after a successful upgrade; and 3) that the upgrades are applied in the proper order. [bold]FAILURE TO ENSURE THESE THREE (3) THINGS WILL RESULT IN A FAULTY UPGRADE, EVEN IF YOU RECEIVE THE SUCCESSFUL UPGRADE MESSAGE AT THE END OF BOTH THE FRONT END & BACK END STAGES.[/bold]

In both the Front & Back End installs, once the upgrade is finished, the disk drawer opens. Make sure you remove the disk before pressing the <Enter> key on your remote, which should close the drawer & turn off the machine by it's self. It should also restart it's self, and, after a moment, say "No Disk".

If the unit does not restart it's self within a minute after powering down, disconnect the power cord from the back of the machine, wait about one (1) minute, then plug the power cord back into the unit. When the LED Screen lights up and shows the time, press the <Power> button (either machine or by remote) and wait for the unit to reboot. Once the screen shows the "NO DISK" message, then continue as per the posted instructions.

HERE'S THE GOOD NEWS! If you screw up either part of the upgrade, all you have to do is start over at the beginning, and do it all again. This will overwrite the bad install with the corrected information. I know. I had to do it twice myself!

In my first post, I said that the "CyberHome USA DVR1600-mu1" and the "ilo DVDR05-mu1" player/recorders were basically the same. To clarify this statement, both of these units use the same DVD+RW Burner (manufactured by CyberHome USA) and the same "control chip set". Therefore, the firmware upgrades apply to & work on both units. As for appearances, abilities, sound options, etc..., they are two completely different machines. Also, "CyberHome USA [bold]DOES NOT[/bold] manufacture the "ilo Player/Recorder". They only make the DVD Burner that is used in the "ilo DVDR05" units.

Finally, you will notice that the “Boot-Up” and “Set Up” screens have changed. They now say “CyberHome” on them. This will only happen if you use the upgrades available on the “CyberHome USA” web site. Those that were available on the “iloservice” website retained the generic blue “DVD” screen on boot-up & in set-up. However, with ilo’s web site down, I don’t know where you would find the upgrades previously offered on that site. I’ll keep checking it and make a post should it come back on-line.

Once again, Good Luck!

 

I ran into the common problem of the disc-tray not opening. After unplugging it and then plugging it back in I got a high pitched noise which also caused disruption to the picture on the TV set. Since the DVDR05 is over a year old, I took the cover off and the noice comes directly from the power supply circuit-board. Also there is not any lights or anything else coming on. Sounds like it could of overheated, but nothing was on top of it.

Anyone know if the DVDR can be removed from the unit and somehow put into a PC?

 

I bought 2 of the ilo RO5ZU model. I can't even begin to list all the problems. Between the two of them, it's been a circus. You just never know what these recorders are going to do next. I tried to work with ilo support, but they no longer answer their phone and e-mails come back with a statement saying that e-mail support is no longer available. I reported them to the Better Business Bureau for failure to honor their warranty. I encourage eveyone with problems getting ilo to respond to requests for service to report them to the BBB as well. Ilo actually told the BBB that they credited my credit card for a full refund on both recorders. Ilo doesn't even HAVE my account number! (Nor would I give it to such a shifty company!) Ilo just outright lied to the BBB. I told the BBB and they are waiting for ilo to respond. If you'd like to file a complaint, the BBB is at http://www.oakland.bbb.org .

 

thx for the cyberhome info - i will try that as a last resort.

I have been having problems forever with this thing (DVDR05/MU) but could NOT find my walmart receipt to return it.

Finally I came across it (tucked into the manual so i wouldnt lose it - haha). and i am 11 months into the 12 month warranty.

I already tried the ilo firmware updates - no luck. NOw the ilo05 site doesnt exist and neither does their phone or email support.

SO I will try to whine to walmart and see if i can dump this back on them.

and if thats a deadend i will try the cyberhome bios - thx for the info.

 

I also tried the firmware update along the way. I was unable to download it from the support site because you needed to have a software program called Nero to get the download. Nero is NOT free.

Someone from e-mail support (now nonexistant) sent me the download as an e-mail attachment in a format I could use. I burned the attachments (2: front-end and back end, whatever that means) onto CDs as I was instructed. I was just supposed to load the disc into the ilo recorders and the disc would do the rest. Neither of the ilo recorders would recognise the disc.

The e-mail support person had said that, if I was unable to update the firmware from his attachment, he would mail me discs with the update on them. When I wrote for them to send me the discs, I got the response that e-mail support was no longer available. Then I found out they don't answer their phone any longer.

I tried to return them to Wal-Mart, with the receipts, but they refused since the players were purchased more than 30 days ago.

 

jeannine - you can get a free download of nero as a trial at http://ww2.nero.com/enu/Downloads.html

i dont know if thats a fully operational version or what.

anyway - let me tell you my ILO progress (non-progress) so far:

i have my walmart receipt and the DVDR05 all in the original package ready to be returned, but i cant since i cant get an RMA number from ILO before sending it back for service or replacement.

Walmart store says its not their problem after 90 days. (i bought it 11 months ago). I showed them that ILO emails are returned and the 800-939-0605 ILO phone number recording just says "our phone and email support is currently not available".

They gave me 2 phone numbers that were supposed to be ILO's:

800-216-5156 ---this is Initial DVD who said they are not the manufacturer and they heard the ILO 05 mfgr. went out of business.

888-482-8864--- this is for ILO TVs -they said they dont make the dvds and that "ILO" isnt a company, just a name for the walmart house brand of electronics. They gave me this number: 866-456-3837 which is a recording saying the number has changed to 510-824-0077 which is the company that ONLY MAKES THE ILO DVD04 NOT 05.

So i called walmart.com 1-800-966-6546 and after telling my story and being put on hold for 20 minutes, they say they wont help me unless i bought it online, and to take it back to the store AGAIN and ask for a supervisor. She did give me another ILO number 877-772-8364 which she tried calling (3way) while i was on the phone and it too is a DEAD number.

sooooo- i go back to the store, ask for a supervisor, wait a LONG time for her to come down to the return dept., and she gives me the phone number 800-252-6123 - which is audiovox - they do make an ILO brand CAR stereo-- but could not help me either.

so today ill go back to the store, but my next try is CORPORATE WALMART. GEEZ It is NOT my fault that one of walmarts suppliers went out of business.

I might also see if my credit card company can help with this runaround since i charged it.

(do you think i will EVER buy any electronics at walmart again?? noway)

 

I have an ILO mu5 and it.s made by cyber home and it.s a piece of junk When i first got it would't read hardly any disc that i tried i did all the up grades that they told me to do and it made a big difference but still it was only about a 75 percent success rate and it always seemed to be on shows i really wanted to see.Walmart is no help because the people that work electronics aren't trained to help.i finally gave up and got one of the Magnovox recorders that Walmart replaced the ILO with and i love it i have burnt over 150 shows and movies it and only had one failure and it was a bad disc.

 

i just got back from my 4th attempt at walmart and SUCCESS - they finally took it back - but only after i told my story and showed my documentation to the DAY shift supervisor of the ELECTRONICS dept. - not the Return Dept. (thank you Jamie in Lapeer)

Ill never buy an ILO anything ever again, nor will i go to walmart for electronics when i can get better choices online.