ImgBurn falls at the final hurdle...please help!

Hi to everyone....if there is anyone that can help with this matter, I will be very very grateful. I am very new to burning and I followed the guide on this site faithfully (http://forums.afterdawn.com/thread_view.cfm/422740) to the letter. I got all the way to final step and then ImgBurn refused to burn the copy. It came up with the message "device not ready (medium not present - tray closed)" The green arrow will not light and I am really stuck....Can someone please please help?

 

You start Imgburn, put the disk in the burner and it is not recognized (the green arrow is grey?)

 

yes exactly!!!!

 

Tools > Drive > Capabilities to verify that it sees the drive, then press the 'Check Firmware Update' button.

 

post the info in the top circle, and we will help find if you need a firmware update

Also what brand of media are you using?

 

hi, really sorry but i don't know how to copy the screen image so i wrote down what it says in the box:

TSSTcorp CDRWDVD TS-H493A D200 (ATA)
Current Profile: N/A

I am using Sony stuff. Thanks for trying, really very grateful...

 

Is that a CD burner?

 

err...not sure...that's what comes up on ImgBurn

 

Did you do that?
Try a CD in the drive.

 

hi, it does see the cd. i am using the type it needs...-r and -rw but it is still not working!

 

You put the CD in the drive and the button turns green?

Your original post indicated that you were trying to burn a DVD.
The point of "Tools > Drive > Capabilities" is to find out if you have a DVD burner.
The 'capabilities' should indicate the types of DVD that it can read or write.

 

i think that is not a dvd burner reading from this other post,
your drive is a CD burner/DVD-Rom, that would be a good reason why you cant burn dvds
http://forums.afterdawn.com/thread_view.cfm/478730