I cannot delete C:\windows\Explorer.exe from hijackthis because when i ran it it shows the all the files but i don't see any files from the c drive I only see them when i going to save the log it shows me all the files . Also i did the suggestions of celticfc1 and nothing happen everthing was fine disable the antivirus I check the firewall bt still no connection
dcr88, are you able to access the web on your pc at all ? or are you using another pc to view this forum ? if you are using your pc , then some of the problem is solved. firstly , when you ran a virus scan , did you use your antivirus or did you use the online scanner (if you have access)? try downloading KILLBOX from here . downloads.subratam.org save to desktop once you have downloaded it run a new hijack this log , then put a check next to the files that thug told you to do click fix checked open KILLBOX and then Click on Tools > Delete Temp Files and click ok. Select the option "Delete on reboot". Now highlight and 'copy' (Ctrl + C) the same files then post a new hjt logfile what antivirus software are you using ? it could just be that your firewall needs to be configured ,( norton normally has these problems ) post back and let us know how you get on
right seen that it is norton firstly go to norton in the system tray , open click on personel firewall and click on programs, your settings shud show as default , go down to the list of programs that access the net and scroll to microsoft generic host processes and check that it is permited if not allow it to connect just under it shud show internet explorer do the same check each individual program, disable any that have anything to do with windows or your antivirus but make sure your generic host processes are permited save new settings then exit reboot your pc , try to access the web again , it shud let you do this. also can you update your antivirus using liveupdate ? if not manually update using the symantec site run a full system scan and check your pc is free of viruses , spyware , adware etc
