if you have a display on the front of the box i would be doubtful if the connector is at fault but in case open the 2 side screws and 3 on the back lift the cover off and look at the front fascia and you will see a connector block going from that to the board make sure that is fully pushed on to the board
Yeah connector block is fully pushed in. Just has 0000 on the display when on the easy installation screen
so the remote is not working if you scroll down to the bottom and select auto scan press harder on the remote as they are new and can be stiff to use
Fitz08 A handy way to test the batteries and Remote Control is to look at it using a digital or phone camera .Point it at the camera then press the keys . You should see the Remote Control LED flashing in the screen of the camera.
have you any splitters on your cable ?? what is the signal strenght on the jumping channel press the info button when on the channel
try moving the connection to the bottom one and see will that help also you have not said if you are using a splitter on your cable ?