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Laptop shuts down unexpectedly

Discussion in 'PC hardware help' started by tymarski, Aug 13, 2012.

  1. aldan

    aldan Active member

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    being a dell you should have an option to do a system recovery.there should be a recovery partition on your hard drive.dell support should help you.
     
  2. tymarski

    tymarski Regular member

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    Update: Booting is fine now, but still shuts down on normal mode after 5 to 15mins, things run smoothly on safe mode. Seems like a driver issue don't you think?
     
  3. aldan

    aldan Active member

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    or hardware related?getting out of my league here.drivers would be easiest to try first,although win 7 has a pretty good selection of drivers and should at least install default ones that work.i had a similar problem with win 7 when i tried to run the windows experience index.it would run for a minute and then the computer would shut down.it turned out my video card was overheating and dying.i took the fan off and cleaned and regreased the heat sink and it was good to go.it might also be time for you to consider cleaning and applying thermo paste to your cpu as well.to me this sounds like a hardware problem.maybe someone else can chime in here.
     
  4. ddp

    ddp Moderator Staff Member

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  5. tymarski

    tymarski Regular member

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    It seems that I was mistaken, it also shuts down on safe modes. I posted on dell community, the said that the only way to restore it, is to buy another hard drive.

    EDIT:
    I don't think it's a overheating issue, I touched the bottom of laptop and air vent, it's not hot at all, and still restarts/shut down by itself.
     
    Last edited: Sep 25, 2012
  6. ddp

    ddp Moderator Staff Member

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    don't buy the drive from dell. let the computer sit in the bios to see what happens. check cpu temp.
     
  7. tymarski

    tymarski Regular member

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    How to do that? Sorry I'm not experienced with this sort of stuffs.
     
  8. ddp

    ddp Moderator Staff Member

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    go into the bios setup by pressing "del", "f1", "f2" or maybe "f10".
     
  9. tymarski

    tymarski Regular member

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    Update: Sorry for the late reply, temperature is 53C, and it seems to run quite fine, when running ONLY Chrome and some other programs like CCleaner or so, when converting videos/playing games/watching videos, etc. well it shuts down after a little while.
     
    Last edited: Sep 24, 2012
  10. ddp

    ddp Moderator Staff Member

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    your cpu is overheating. know anybody with an air compressor so can give the laptop blasts of air especially the cpu heatsink & fan assembly?
     
  11. tymarski

    tymarski Regular member

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    Actually I don't. And another one, once the laptop restarts, it will get a consecutive restarts, sometimes Blue Screen.
     

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