the problem- when i boot my laptop i get a lsass.exe error. it will then automatically reboot. i go into the safe mode boot option and that doesnt help either. ive tried booting to the last know good configuration, still no help. resolution looking for- i can hookup the laptop hd to my pc and see the files. i can do that option if someone could tell me how i can view documents & settings that wont open, "access denied". i dont have a problem backing up the files that way then reformating, but i cant get to the user folders in documents & settings. if someone could tell me how to fix the boot lsass.exe error that would help a lot.