I am on the what I think is the main menu, the one with video, my recommend, etc with the addons and others on the bottom, you should know what I mean. I have the basic remote that came with it, similar to all of the others that you should know by now. Now, when I press any button, nothing happens, there's no response and I can't even move off of the screen or onto another panel/app, so I can't do anything, and can't set up the wifi with no remote, so I can't use the APP. I tried the weird holding in the TV power button/Set and going on from there but that method didn't work, but I see it everywhere! Please if anyone has a solution on how to get the remote working so I can use this box, I would appreciate the answer. Thanks, Rhys.
Rhys ya mate the remotes with some boxes are crap , the link below is a remote I use for the boxes and works way better , has remote keys one side and keypad on the other also has airmouse ............ https://www.amazon.co.uk/SAVFY-Wire...624066&sr=8-2&keywords=remote+for+android+box
http://www.ebay.co.uk/itm/Slim-2-4G...864725?hash=item5d65804955:g:VCsAAOSwzJ5XYU67 i use this, quick and easy and wireless
First box I had got sent back because remote wouldn't power it up. Make sure you havent pressed the mouse button putting remote into mouse mode though.
test that the remote is definately working . get a moble phone with a camera in it . point the remote at the camera lens while looking at the camera screen , then press any button or buttons on the remote . all being well you should see a white flash on the camera screen coming from the remote control sensor . if you dont see that i would say either the batteries are gone or the remote is kaput . try the batteries first as it may be a quick fix . failing that contact the shop that sold you the box and ask for a replacement box .