My mum's control panel problems

My mum's PC is driving both her and myself up the wall! Now and again when she accesses her control panel on her home system, the searching torch appears. Apologies but I have tried a search on afterdawn and I could not track anything specific down (probably due to my newness). Dr Watson's debugger said C:\Document~1\joan\Locals~1\WERO439dir00\dwtsn32exe.mdmp and WER0439.dir00\appcompat.txt as the problem children.

Could anyone offer me any advice please. Thanx

 

Try defragging or using scandisk and see if that helps.

 

p4_tt,
Thanx for taking the time to reply. We performed a defrag and a check now on the C drive. It did highlight an error and so say corrected it. The Control panel was absolutely fine for about 24 hours then started to play up again. We performed a Spybot check and this reported a serious error with one of the files (HKEY_Classes_Root\clsid\(99180163-DA16-101a-9). Can any body recommend a free worthy registry checker please.

 

open up a search engine and search for registry cleaner or spyware doctor.

 

you can go here and find the programs: http://www.pctools.com/

 

Thanx everyone for you help. We went to that site and purchased Registry Mechanic for £20. It cured all the problems. My Mum's PC has now been discharged from hospital and is working fine again now. Just a shame we could only use it on one PC.

 

burn your downloaded regestry mechanic to a disk for use on other computers.

 

My Laptop is networked to my Mum's PC when I visit so I dragged and installed it to mine. It fixed so many for free then you have to register to fix the rest. I tried entering my mum's registration number but it wasn't having none of it. Shame, thanx for helping. Kind Regards.