I have a problem with the latest full version of the Cucusoft suite. Once the program is loaded, I try to open the dvd, and always get the same problem, a message that says that "Cucusoft has encountered a problem and will close (Option to send or not send report)." I have contacted the support email with no success. This message occurs with all dvd's (even occurs if there is no dvd in the drive). Any thoughts, or did I just waste $40? Thank you in advance for any help with this.