NEED HELP!!!!!!

Discussion in 'PC hardware help' started by jaydeeX3, Aug 24, 2005.

  1. jaydeeX3

    jaydeeX3 Guest

    a friend of mine was askin me earlier today, she's been havin a problem with her email


    when she tried to insert names from her address book it doesnt do it.

    im not 100% sure of what email account she's using (i.e. ms outlook, hotmail, yahoo, aol, etc)

    but could this be a problem with a possible virus?spyware??trojan??


    any help is appreciated
     
  2. ddp

    ddp Moderator Staff Member

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    what anti-virus program is she using??
     
  3. jaydeeX3

    jaydeeX3 Guest

    not sure yet im going to go and check it out in a couple of hours was trying to get info before i go, cuz ive never seen this problem before ddp, so i figured post it ans see if anybody else has had the same problem.... what does the ant-virus have to do with it, does it block it or something???
     
  4. ddp

    ddp Moderator Staff Member

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    if she has a virus & no anti-virus program, what do you think is going to happen.
    ccleaner http://www.ccleaner.com/
    cwshredder http://www.intermute.com/products/cwshredder.html
    Ad-Aware se http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html
    Spybot s&d http://www.majorgeeks.com/download2471.html
    download, update & run in safemode in this order
    do an online virus & spyware scan with this link
    http://housecall60.trendmicro.com/en/start_corp.asp
    avg7 free edition http://free.grisoft.com/doc/2/lng/us/tpl/v5
     
  5. jaydeeX3

    jaydeeX3 Guest

    well i know that ddp.... i thought you meant that certain virus software would block this option.... as for those programs, i have all of them on a disc, those are my everyday tools...


    anyways no need to trip she was using web based email.... yahoo....and when i got there today it was working fine, it was just a glitch with the yahoo mail yesterday......

    but as always man, thanks for your input...
     
  6. ddp

    ddp Moderator Staff Member

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    no problem, teach & learn
     

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