i have the same thing and mine is also down. and i posted a thread but have had no replies. but if i find anything out i will let you know. do all of your channels say scramble channel?
from what i have been told we need to enter new keys. and i know how to get to the page where you enter new keys but i have no idea where to get the new keys from.
only locals working right now, and a few others. we will be waiting for a bin for a little while. try the forum "question on coolsat 5000" it is a long standing forum, and covers other coolsat models as well, in a very basic sense.