I used the search function and didnt find anybody else with my problem, so here goes. I just upgraded from Nero 7 Essentials to Nero 7 Ultra Edition. I opened Nero StartSmart Essentials and attempted to open the ProductSetup, it wont open. I clicked on the flame logo and it doesnt do anything, so now I cant input my new serial number that I purchased. The only method, that I can see, to contact Nero Support is e-mail. I sent an email four days ago and havent heard back. So any help would be appreciated.
Try doing a clean install of Nero - uninstall Nero using the clean tool. Download and install the trial version - link. When you get to the install part about the name, company (can leave blank) and serial # - delete the one that's in there and type in the your new serial #. You won't have the trial and you'll have the full retail version.
Excellent, thank you. I am actually running Nero 7 Ultra now. I can transcode all of the video, but now it gives me an error during the burning process.
Not a problem Now to your burn error - post the log and we'll take a peek. If you didn't save it look here: document and settings>owner (or whatever the pc name is)>application data>ahead>burning rom>nerohistory If you can't find it there just do a windows search for nerohistory.
I am assuming i did this properly. Windows XP 5.1 IA32 WinAspi: - ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=169792 bytes, created 3/14/2007 12:43:16 PM NT-SPTI used Nero API version: 7.10.1.0 Using interface version: 7.5.0.1 Installed in: C:\Program Files\Nero\Nero 7\Core\ Application: ahead\NeroVision Internal Version: 7, 10, 1, 0 Recorder: <LITE-ON DVDRW LH-16W1P> Version: SL02 - HA 1 TA 0 - 7.10.1.0 Adapter driver: <IDE> HA 1 Drive buffer : 2048kB Bus Type : default (0) -> ATAPI, detected: ? === Scsi-Device-Map === DiskPeripheral : WDC WD400EB-11CPF0 atapi Port 0 ID 0 DMA: On CdRomPeripheral : LITE-ON DVDRW LH-16W1P atapi Port 1 ID 0 DMA: On === CDRom-Device-Map === LITE-ON DVDRW LH-16W1P D: CdRom0 ======================= AutoRun : 1 Excluded drive IDs: WriteBufferSize: 74448896 (0) Byte BUFE : 0 Physical memory : 511MB (523808kB) Free physical memory: 235MB (241468kB) Memory in use : 53 Uncached PFiles: 0x0 Use Inquiry : 1 Global Bus Type: default (0) Check supported media : Disabled (0) 29.9.2007 NeroAPI 6:16:05 PM #1 Phase 111 File APIProgress.cpp, Line 285 DVD-Video files sorted 6:16:06 PM #2 Text 0 File SCSIPTICommands.cpp, Line 424 LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL 6:16:08 PM #3 ISO9660GEN -11 File Geniso.cpp, Line 3343 First writeable address = 0 (0x00000000) 6:16:08 PM #4 ISO9660GEN -11 File Geniso.cpp, Line 3343 First writeable address = 0 (0x00000000) 6:16:08 PM #5 Text 0 File Burncd.cpp, Line 3508 Turn on Disc-At-Once, using DVD media 6:16:08 PM #6 Text 0 File DlgWaitCD.cpp, Line 307 Last possible write address on media: 2295103 (510:01.28, 4482MB) Last address to be written: 974991 (216:39.66, 1904MB) 6:16:08 PM #7 Text 0 File DlgWaitCD.cpp, Line 319 Write in overburning mode: NO (enabled: CD) 6:16:09 PM #8 Text 0 File DlgWaitCD.cpp, Line 2972 Recorder: LITE-ON DVDRW LH-16W1P, Media type: DVD+R Disc Manufacturer ID: CMC MAG, Media Type ID: M01, Product revision number: 0 Disc Application Code: 0, Extended Information Indicators: 7 6:16:09 PM #9 Text 0 File DlgWaitCD.cpp, Line 493 >>> Protocol of DlgWaitCD activities: <<< ========================================= 6:16:09 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 793 Setup items (after recorder preparation) 0: TRM_DATA_MODE1 () 2 indices, index0 (150) not provided original disc pos #0 + 974992 (974992) = #974992/216:39.67 relocatable, disc pos for caching/writing not required/ required -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 974992 blocks [D: LITE-ON DVDRW LH-16W1P] -------------------------------------------------------------- 6:16:09 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 995 Prepare [D: LITE-ON DVDRW LH-16W1P] for write in CUE-sheet-DAO DAO infos: ========== MCN: "" TOCType: 0x00; Session Closed, disc fixated Tracks 1 to 1: Idx 0 Idx 1 Next Trk 1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1996783616, ISRC "" DAO layout: =========== ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________ 0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00 0 | 1 | 0 | 0x41 | 0 | 0 | 0x00 0 | 1 | 1 | 0x41 | 974992 | 0 | 0x00 974992 | lead-out | 1 | 0x41 | 0 | 0 | 0x00 6:16:09 PM #12 Text 0 File SCSIPTICommands.cpp, Line 215 SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME 6:16:09 PM #13 Text 0 File Burncd.cpp, Line 4294 Caching options: cache CDRom or Network-No, small files-Yes (<32KB) 6:16:09 PM #14 Phase 24 File APIProgress.cpp, Line 285 Caching of files started 6:16:09 PM #15 Text 0 File Burncd.cpp, Line 4413 Cache writing successful. 6:16:09 PM #16 Phase 25 File APIProgress.cpp, Line 285 Caching of files completed 6:16:09 PM #17 Phase 36 File APIProgress.cpp, Line 285 Burn process started at 16x (22,160 KB/s) 6:16:09 PM #18 Text 0 File ThreadedTransferInterface.cpp, Line 2721 Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0 6:16:09 PM #19 Text 0 File Cdrdrv.cpp, Line 9869 ---- Disc Structure: Physical Format Information (00h) ---- Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050 Book Type: DVD+R (10), Part Version: 1.0x (1) Disc Size: 120 mm, Maximum Rate: <not specified> (F h) Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable Linear Density: 0,267 um/bit, Track Density: 0,74 um/track Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW) End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB) Data in Burst Cutting Area (BCA) does not exist Disc Application Code: 0 / 0 h Extended Information indicators: 7 h Disc Manufacturer ID: CMC.MAG. Media type ID: M01 Product revision number: 0 Number of Physical format information bytes in use in ADIP up to byte 63: 56 Media Specific [16..63]: 00 00 07 43 4D 43 20 4D - 41 47 00 4D 30 31 00 38 ...CMC.MAG.M01.8 23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb...... 01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................ 6:16:09 PM #20 Text 0 File DVDR.cpp, Line 7095 Drive: LITE-ON DVDRW LH-16W1P Book Type request [LO], rev 3: DVD-ROM Changing the Book Type was finished successfully, return code 0 6:16:09 PM #21 CDR -1207 File DVDR.cpp, Line 6473 Book Type automatically set to: DVD-ROM 6:16:09 PM #22 Text 0 File DVDPlusRW.cpp, Line 675 Start write address at LBA 0 DVD high compatibility mode: Yes 6:16:09 PM #23 Text 0 File ThreadedTransfer.cpp, Line 269 Pipe memory size 74390400 6:17:25 PM #24 SPTI -1106 File SCSIPassThrough.cpp, Line 179 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1106) Sense Key: 0x03 (KEY_MEDIUM_ERROR) Sense Code: 0x73 Sense Qual: 0x03 CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00 Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 73 03 Buffer x22030040: Len x10000 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 6:17:25 PM #25 CDR -1106 File Writer.cpp, Line 303 Power calibration error D: LITE-ON DVDRW LH-16W1P 6:19:38 PM #26 Phase 127 File APIProgress.cpp, Line 285 Generating DVD high compatibility borders 6:19:40 PM #27 Text 0 File DVDPlusRW.cpp, Line 935 EndDAO: Last written address 0 6:19:40 PM #28 Phase 129 File APIProgress.cpp, Line 285 Generating DVD borders completed successfully 6:19:41 PM #29 Text 0 File DVDR.cpp, Line 7095 Drive: LITE-ON DVDRW LH-16W1P Book Type request [LO], rev 3: DVD+R Changing the Book Type was finished successfully, return code 0 6:19:41 PM #30 Phase 38 File APIProgress.cpp, Line 285 Burn process failed at 16x (22,160 KB/s) 6:19:42 PM #31 Text 0 File SCSIPTICommands.cpp, Line 261 SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME 6:19:45 PM #32 Text 0 File Cdrdrv.cpp, Line 11185 DriveLocker: UnLockVolume completed 6:19:46 PM #33 Text 0 File SCSIPTICommands.cpp, Line 424 UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL Existing drivers: Registry Keys: HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 1 (Security Option) Windows XP 5.1 IA32 WinAspi: - ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=169792 bytes, created 3/14/2007 12:43:16 PM NT-SPTI used Nero API version: 7.10.1.0 Using interface version: 7.5.0.1 Installed in: C:\Program Files\Nero\Nero 7\Core\ Application: ahead\NeroVision Internal Version: 7, 10, 1, 0 Recorder: <LITE-ON DVDRW LH-16W1P> Version: SL02 - HA 1 TA 0 - 7.10.1.0 Adapter driver: <IDE> HA 1 Drive buffer : 2048kB Bus Type : default (0) -> ATAPI, detected: ? === Scsi-Device-Map === DiskPeripheral : WDC WD400EB-11CPF0 atapi Port 0 ID 0 DMA: On CdRomPeripheral : LITE-ON DVDRW LH-16W1P atapi Port 1 ID 0 DMA: On === CDRom-Device-Map === LITE-ON DVDRW LH-16W1P D: CdRom0 ======================= AutoRun : 1 Excluded drive IDs: WriteBufferSize: 74448896 (0) Byte BUFE : 0 Physical memory : 511MB (523808kB) Free physical memory: 185MB (189468kB) Memory in use : 63 Uncached PFiles: 0x0 Use Inquiry : 1 Global Bus Type: default (0) Check supported media : Disabled (0) 29.9.2007 NeroAPI 10:32:15 PM #1 Phase 111 File APIProgress.cpp, Line 285 DVD-Video files sorted 10:32:15 PM #2 Text 0 File SCSIPTICommands.cpp, Line 424 LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL 10:32:17 PM #3 ISO9660GEN -11 File Geniso.cpp, Line 3343 First writeable address = 0 (0x00000000) 10:32:17 PM #4 ISO9660GEN -11 File Geniso.cpp, Line 3343 First writeable address = 0 (0x00000000) 10:32:17 PM #5 Text 0 File Burncd.cpp, Line 3508 Turn on Disc-At-Once, using DVD media 10:32:17 PM #6 Text 0 File DlgWaitCD.cpp, Line 307 Last possible write address on media: 2295103 (510:01.28, 4482MB) Last address to be written: 952895 (211:45.20, 1861MB) 10:32:17 PM #7 Text 0 File DlgWaitCD.cpp, Line 319 Write in overburning mode: NO (enabled: CD) 10:32:17 PM #8 Text 0 File DlgWaitCD.cpp, Line 2972 Recorder: LITE-ON DVDRW LH-16W1P, Media type: DVD+R Disc Manufacturer ID: CMC MAG, Media Type ID: M01, Product revision number: 0 Disc Application Code: 0, Extended Information Indicators: 7 10:32:17 PM #9 Text 0 File DlgWaitCD.cpp, Line 493 >>> Protocol of DlgWaitCD activities: <<< ========================================= 10:32:17 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 793 Setup items (after recorder preparation) 0: TRM_DATA_MODE1 () 2 indices, index0 (150) not provided original disc pos #0 + 952896 (952896) = #952896/211:45.21 relocatable, disc pos for caching/writing not required/ required -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 952896 blocks [D: LITE-ON DVDRW LH-16W1P] -------------------------------------------------------------- 10:32:17 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 995 Prepare [D: LITE-ON DVDRW LH-16W1P] for write in CUE-sheet-DAO DAO infos: ========== MCN: "" TOCType: 0x00; Session Closed, disc fixated Tracks 1 to 1: Idx 0 Idx 1 Next Trk 1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1951531008, ISRC "" DAO layout: =========== ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________ 0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00 0 | 1 | 0 | 0x41 | 0 | 0 | 0x00 0 | 1 | 1 | 0x41 | 952896 | 0 | 0x00 952896 | lead-out | 1 | 0x41 | 0 | 0 | 0x00 10:32:17 PM #12 Text 0 File SCSIPTICommands.cpp, Line 215 SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME 10:32:17 PM #13 Text 0 File Burncd.cpp, Line 4294 Caching options: cache CDRom or Network-No, small files-Yes (<32KB) 10:32:17 PM #14 Phase 24 File APIProgress.cpp, Line 285 Caching of files started 10:32:17 PM #15 Text 0 File Burncd.cpp, Line 4413 Cache writing successful. 10:32:17 PM #16 Phase 25 File APIProgress.cpp, Line 285 Caching of files completed 10:32:17 PM #17 Phase 36 File APIProgress.cpp, Line 285 Burn process started at 16x (22,160 KB/s) 10:32:17 PM #18 Text 0 File ThreadedTransferInterface.cpp, Line 2721 Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0 10:32:18 PM #19 Text 0 File Cdrdrv.cpp, Line 9869 ---- Disc Structure: Physical Format Information (00h) ---- Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050 Book Type: DVD+R (10), Part Version: 1.0x (1) Disc Size: 120 mm, Maximum Rate: <not specified> (F h) Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable Linear Density: 0,267 um/bit, Track Density: 0,74 um/track Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW) End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB) Data in Burst Cutting Area (BCA) does not exist Disc Application Code: 0 / 0 h Extended Information indicators: 7 h Disc Manufacturer ID: CMC.MAG. Media type ID: M01 Product revision number: 0 Number of Physical format information bytes in use in ADIP up to byte 63: 56 Media Specific [16..63]: 00 00 07 43 4D 43 20 4D - 41 47 00 4D 30 31 00 38 ...CMC.MAG.M01.8 23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb...... 01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................ 10:32:18 PM #20 Text 0 File DVDR.cpp, Line 7095 Drive: LITE-ON DVDRW LH-16W1P Book Type request [LO], rev 3: DVD-ROM Changing the Book Type was finished successfully, return code 0 10:32:18 PM #21 CDR -1207 File DVDR.cpp, Line 6473 Book Type automatically set to: DVD-ROM 10:32:18 PM #22 Text 0 File DVDPlusRW.cpp, Line 675 Start write address at LBA 0 DVD high compatibility mode: Yes 10:32:18 PM #23 Text 0 File ThreadedTransfer.cpp, Line 269 Pipe memory size 74390400 10:33:42 PM #24 SPTI -1106 File SCSIPassThrough.cpp, Line 179 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1106) Sense Key: 0x03 (KEY_MEDIUM_ERROR) Sense Code: 0x73 Sense Qual: 0x03 CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00 Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 73 03 Buffer x05790040: Len x10000 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 10:33:42 PM #25 CDR -1106 File Writer.cpp, Line 303 Power calibration error D: LITE-ON DVDRW LH-16W1P 10:36:05 PM #26 Phase 127 File APIProgress.cpp, Line 285 Generating DVD high compatibility borders 10:37:11 PM #27 Text 0 File DVDPlusRW.cpp, Line 935 EndDAO: Last written address 0 10:37:11 PM #28 Phase 129 File APIProgress.cpp, Line 285 Generating DVD borders completed successfully 10:37:12 PM #29 Text 0 File DVDR.cpp, Line 7095 Drive: LITE-ON DVDRW LH-16W1P Book Type request [LO], rev 3: DVD+R Changing the Book Type was finished successfully, return code 0 10:37:12 PM #30 Phase 38 File APIProgress.cpp, Line 285 Burn process failed at 16x (22,160 KB/s) 10:37:14 PM #31 Text 0 File SCSIPTICommands.cpp, Line 261 SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME 10:37:16 PM #32 Text 0 File Cdrdrv.cpp, Line 11185 DriveLocker: UnLockVolume completed 10:37:16 PM #33 Text 0 File SCSIPTICommands.cpp, Line 424 UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL Existing drivers: Registry Keys: HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 1 (Security Option)
Yep you got it right. Here's some suggestions: Recorder: <LITE-ON DVDRW LH-16W1P> Version: SL02 Update the firmware to the latest - SL08 Disc Manufacturer ID: CMC MAG, Not the best media. Switch to Taiyo Yuden, Verbatim or made in japan Sony, Fuji or Maxell. Burn process failed at 16x Take the burn speed down to 8x. Give that a go and let us know.
