I've read a lot of the forums, and tried everything to no avail. Here's my problem: I just got a brand new HD, so everything has been updated and is brand new, as of today. I installed Nero 6.6.0.18 as per a thread on here, and DVD Shrink 3.2 . I use DVD FAB to back it up, then I open DVD Shrink. I open the files and it analyzes, then when I click on Back-Up, it instantly freezes. The Encoding bar doesnt pop up, nothing happens. I CTRL-ALT-DEL to look at it, and I get the not responding code. If I deselect "enable burning with Nero" then I can do it just fine, but I want to use auto burning for all my backups. Please let me know what I need to do. I make backups all the time using this method on my laptop, but due to overheating and such, I want my desktop to be able to backup. Thanks again.
Sounds like all of the copy protection may not have been removed while decrypting..what program(s) are you using to rip with and what is the name of the movie?
I've tried it on several different movies. I use DVDFAB Decrypter to pull the files off the DVD and bypass the encryption. Then I use Shrink to compress them and burn with Nero. The versions are as follows: DVDFAB Decrypter Version 3.0.7.2 DVD Shrink 3.2.0.15 Nero 6.6.0.18 Like I said, I use all three of these on my laptop and it works just fine. The desktop is much more of a machine than the laptop, so I don't understand why it would just "freeze" up when I click on the backup button.
Another update, Nero 6.6.0.18 won't run programs from StartSmart. I can open up StartSmart, but when I try to click on something, such as "Burn disc image", it just minimizes StartSmart to the taskbar and doesn't load anything up. I'm starting to think my desktop doesn't like Nero.
It sounds to me like your Nero is missing components or improperly installed. Can you open Burning ROM from your Programs list? The fix for this would be to remove and then reinstall Nero. Run the CleanTool first: Nero CleanTool: http://www.nero.com/nero6/enu/General_CleanTool.html Update Nero from here, both packages Package 1: http://www.dvdplusvideo.com/Nero-6.6.0.18_no_yt.exe Package 2: http://www.dvdplusvideo.com/NVE-3.1.0.21_no_yt.exe
I ran the cleaner and uninstalled everything. I restarted, ran the two programs listed above, and restarted again. Then I loaded Shrink, loaded the files previously ripped off the DVD, and when I clicked Backup, DVD Shrink froze again. Still doesn't seem to be working.
In addition, StartSmart is still not loading anything off of it. Nero has NEVER worked on this desktop, is there something that could be blocking it from working, or specific drivers I should look at that might need to be updated??
You should run the Nero InfoTool and then post the results. http://www.nero.com/nero6/enu/Info_Tool.html While you are at it run the driver cleaner and registry checker tool. http://www.nero.com/nero6/enu/Driver_CleanTool_and_RegistryChecker.html Can you go to Programs > Nero > Burning ROM? I just want to know if this application is where it is supposed to be. Have you tried the CCleaner registry tool? I run it after adding and removing programs and just to keep things cleaned up. Set a restore point before runing though and don't let it delete things you want to keep. I use the "Issues" button. http://www.ccleaner.com/download/
Maybe we are getting somewhere. The InfoTool freezes before it sees my DVD-RW drive. It finds the CDROM and the DVDROM, but not my Plextor that is connected through USB. It just keeps looking for it, I let it look for about 10 min and nothing. The Drive cleaner says no drivers found and only exit is available for me to click. CCleaner is one of the first programs I install on my computer, been running it for a while and I love it, so yes it runs on startup and everytime I add/remove programs. Plese let me know what else I can do about the above problems, and thanks for your time already.
SilverAce, what preloaded burning software came with that machine? programs like roxio drag to disc can cause compatibilty issues with the other burning software programs you have. try using the free trial of clonedvd 2 + anydvd and see if that works http://webpages.charter.net/bacitup/
I did a clean install of XP, and then self installed the drivers yesterday and today. There is NO burning software on here other than Nero, I am very certain of that. The HD is brand new, and the clean install was completed this morning.
try using the free trial of CloneDVD 2 + AnyDVD and see if that works http://webpages.charter.net/bacitup/
I'll D/L those and try them and let you know. I'm almost positive now that it is my DVD-RW drive that is causing the problem though. Any ideas on cleaning firmware and setting up an external Plextor 740UF drive?
are you using a firewire connection? also make sure you have the latest firmware update for that drive check at Plextor website http://www.plextor.com/english/index.html
I'm using USB not firewire and I do have the lastest firmware, it's 1.02 for the Plextor. I can post what info it is from the Infotool with the USB unplugged, but it won't give any info on the DVD-RW drive, correct? Which part of the log do I need to post, there are several tabs that InfoTool gives you to look at. Thanks.
You also said that Nero has never worked. The InfoTool stalled the first time, when it got to the point of looking at your Plextor external drive, right? So you tried it with it unplugged. InfoTool then ran correctly. So with the drive unplugged, see if Nero runs. See if you can open StartSmart with the drive unplugged. Plug the drive in. Can you see it in My Computer? All I'm trying to figure out is if the problem is with: Nero or Your USB DVD drive or Your OS/drivers or ? So by the process of elimination we'll try and find out. Post the entire InfoTool. There is a "save" icon at the top of the log. It looks like a floppy. Click that to save it as a .txt file. Once saved, open the .txt file then copy/paste it into a reply. It is rather long but post all of it. One other thing: Does your Plextor drive book have a "Blink code" chart in it? I see at The Plextor site that most of the drives have this troubleshooting utility built in. Does yours?
OK, I'll do my best to answer all your questions. Here's a screenshot of My Computer with the drive plugged in, it does read it: Here's the log of InfoTool ran without the drive connected (no problems at all): Nero InfoTool 4.1.0.8 Drive Information ------------------ Drive : LITEON DVD-ROM LTD163 Type : DVD-ROM Drive Firmware Version : GDHA Buffer Size : 512 KB Date : ? Serial Number Vendor Specific : Drive Letter : D:\ Location : 1:0 Mechanism : Tray Read Speed : 48 , 40 , 32 , 24 , 20 , 16 , 14 , 10 , 8 , 4 , 2 X Write Speed : n/a Read CD Text : Yes Return C2 Pointers : Yes Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : Yes Read DVD-RAM : No Read DVD-R : No Read DVD-RW : No Read DVD-R DL : Yes Read DVD+R : No Read DVD+RW : No Read DVD+R DL : No Read BD-ROM : No Read BD-R : No Read BD-RE : No Read HD DVD-ROM : No Read HD DVD-R : No Read HD DVD-RW : No Read HD-BURN : No Read Digital Audio : Yes Read CD+G : Yes Read VideoCD : Yes Write CD-R : No Write CD-RW : No Write DVD-R : No Write DVD-RW : No Write DVD-R DL : No Write DVD+R : No Write DVD+RW : No Write DVD+R DL : No Write DVD-RAM : No Write BD-R : No Write BD-RE : No Write HD DVD-R : No Write HD DVD-RW : No Write HD-BURN-R : No Write HD-BURN-RW : No Buffer Underrun Protection : No Mount Rainier : No SolidBurn : No Labelflash : No Modes : n/a Region Protection Control : RPC II Region : 1 Changes User : 4 Changes Vendor : 4 Disc Information (D:\) ------------------- Type : Data CD (Mode 1) Capacity : 72:02.35 (633 MB) Tracks : 1 Sessions : 1 File System : ISO9660, Joliet Title : BCDisc2 Date : 3 November 2006 Publisher : n/a Application : Toast Joliet Builder ©1997-2002 Roxio, Inc. Drive Information ------------------ Drive : HL-DT-ST CD-RW GCE-8160B Type : CD-RW Recorder Firmware Version : 2.11 Buffer Size : 2 MB Date : ? Serial Number Vendor Specific : Drive Letter : E:\ Location : 1:1 Mechanism : Tray Read Speed : 40 X Write Speed : 16 , 8 X Read CD Text : Yes Return C2 Pointers : Yes Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : No Read DVD-RAM : No Read DVD-R : No Read DVD-RW : No Read DVD-R DL : No Read DVD+R : No Read DVD+RW : No Read DVD+R DL : No Read BD-ROM : No Read BD-R : No Read BD-RE : No Read HD DVD-ROM : No Read HD DVD-R : No Read HD DVD-RW : No Read HD-BURN : No Read Digital Audio : Yes Read CD+G : No Read VideoCD : Yes Write CD-R : Yes Write CD-RW : Yes Write DVD-R : No Write DVD-RW : No Write DVD-R DL : No Write DVD+R : No Write DVD+RW : No Write DVD+R DL : No Write DVD-RAM : No Write BD-R : No Write BD-RE : No Write HD DVD-R : No Write HD DVD-RW : No Write HD-BURN-R : No Write HD-BURN-RW : No Buffer Underrun Protection : Yes Mount Rainier : No SolidBurn : No Labelflash : No Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96 Disc Information (E:\) ------------------- Type : no disc inserted System Information ------------------ AllocateCdRoms : 0 Interface Information --------------------- Adapter 1 --------- Description : Primary IDE Channel Driver Description : System32\DRIVERS\atapi.sys Company : Microsoft Corporation Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Description : IDE/ATAPI Port Driver Attached Devices Description : Master: WDC WD2500JB-00REA0 Type : Disk Drive DMA : On Adapter 2 --------- Description : Secondary IDE Channel Driver Description : System32\DRIVERS\atapi.sys Company : Microsoft Corporation Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Description : IDE/ATAPI Port Driver Attached Devices Description : Master: LITEON DVD-ROM LTD163 Type : CD-Rom Drive DMA : On Autorun : On Description : Slave: HL-DT-ST CD-RW GCE-8160B Type : CD-Rom Drive DMA : On Autorun : On Software Information -------------------- Operating System : Windows XP Professional (5.01.2600 Service Pack 2) Country : United States Language : English ANSI Code Page : 1252 OEM Code Page : 437 DirectX : DirectX 9.0c Description : Nero Burning ROM Version : 6, 6, 0, 18 Company : Ahead Software AG Version Check : Ok Description : Nero StartSmart Version : 2, 0, 0, 28 Company : Ahead Software AG Description : NeroVision Version : 3,1,0,21 Company : Nero AG Description : Nero ShowTime Version : 2, 0, 1, 4 Company : Nero AG Description : Nero Recode 2 Version : 2, 2, 6, 17 Company : Ahead Software AG Description : Cover Designer Version : 2, 3, 0, 50 Company : Nero AG Description : Nero BackItUp Application Version : 1, 2, 0, 60 Company : Ahead Software AG Hardware Information -------------------- : 1900 MHz Bus Speed : 100 MHz Motherboard : Dell s : Dell A09 Memory : 511 MB : <SB Audigy 2 Audio [ECC0] : NVIDIA GeForce 6800 Driver Information ------------------ Driver : Abiosdsk Description : n/a Version : n/a Company : n/a Driver : abp480n5 Description : n/a Version : n/a Company : n/a Driver : ACPI Description : ACPI Driver for NT Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : ACPIEC Description : ACPI Embedded Controller Driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : adpu160m Description : n/a Version : n/a Company : n/a Driver : aec Description : Microsoft Acoustic Echo Canceller Version : 5.1.2601.2180 Company : Microsoft Corporation Driver : AegisP Description : IEEE 802.1X Protocol Driver Version : 3.2.0.3 Company : Meetinghouse Data Communications Driver : Aha154x Description : n/a Version : n/a Company : n/a Driver : aic78u2 Description : n/a Version : n/a Company : n/a Driver : aic78xx Description : n/a Version : n/a Company : n/a Driver : AliIde Description : n/a Version : n/a Company : n/a Driver : amsint Description : n/a Version : n/a Company : n/a Driver : Arp1394 Description : IP/1394 Arp Client Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : asc Description : n/a Version : n/a Company : n/a Driver : asc3350p Description : n/a Version : n/a Company : n/a Driver : asc3550 Description : n/a Version : n/a Company : n/a Driver : AsyncMac Description : MS Remote Access serial network driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : atapi Description : IDE/ATAPI Port Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Atdisk Description : n/a Version : n/a Company : n/a Driver : Atmarpc Description : IP/ATM Arp Client Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : audstub Description : AudStub Driver Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : Avg7Core Description : AVG Scanning Engine Version : 7.5.0.429 Company : GRISOFT, s.r.o. 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Driver : ctprxy2k Description : Creative Proxy Device Driver (WDM) Version : 5.12.01.1196-2.09.7540 Company : Creative Technology Ltd Driver : ctsfm2k Description : SoundFont(R) Manager (WDM) Version : 5.12.01.1196-2.09.7540 Company : Creative Technology Ltd Driver : dac960nt Description : n/a Version : n/a Company : n/a Driver : Disk Description : PnP Disk Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : dmboot Description : NT Disk Manager Startup Driver Version : 2600.2180.503.0 Company : Microsoft Corp., Veritas Software Driver : dmio Description : NT Disk Manager I/O Driver Version : 2600.2180.503.0 Company : Microsoft Corp., Veritas Software Driver : dmload Description : NT Disk Manager Startup Driver Version : 2600.0.503.0 Company : Microsoft Corp., Veritas Software. Driver : DMusic Description : Microsoft Kernel DLS Synthesizer Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : dpti2o Description : n/a Version : n/a Company : n/a Driver : drmkaud Description : Microsoft Kernel DRM Audio Descrambler Filter Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : emupia Description : n/a Version : n/a Company : n/a Driver : FA312 Description : n/a Version : n/a Company : n/a Driver : Fastfat Description : Fast FAT File System Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Fdc Description : Floppy Disk Controller Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Flpydisk Description : Floppy Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : FltMgr Description : Microsoft Filesystem Filter Manager Version : 5.1.2600.2978 (xpsp_sp2_gdr.060821-0039) Company : Microsoft Corporation Driver : Ftdisk Description : FT Disk Driver Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : Gpc Description : n/a Version : n/a Company : n/a Driver : ha10kx2k Description : Creative EMU10KX HAL (WDM) Version : 5.12.01.1196-2.09.7540 Company : Creative Technology Ltd Driver : hap16v2k Description : Creative EMU10KX-P16v HAL (WDM) Version : 5.12.01.1196-2.09.7540 Company : Creative Technology Ltd Driver : hap17v2k Description : Creative EMU10KX-P17v HAL (WDM) Version : 5.12.01.1196-2.09.7540 Company : Creative Technology Ltd Driver : hidusb Description : USB Miniport Driver for Input Devices Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : hpn Description : n/a Version : n/a Company : n/a Driver : HTTP Description : HTTP Protocol Stack Version : 5.1.2600.2869 (xpsp_sp2_gdr.060316-1512) Company : Microsoft Corporation Driver : i2omgmt Description : n/a Version : n/a Company : n/a Driver : i2omp Description : n/a Version : n/a Company : n/a Driver : i8042prt Description : i8042 Port Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Imapi Description : IMAPI Kernel Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : ini910u Description : n/a Version : n/a Company : n/a Driver : IntelIde Description : Intel PCI IDE Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : ip6fw Description : IPv6 Windows Firewall Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : IpFilterDriver Description : n/a Version : n/a Company : n/a Driver : IpInIp Description : IP in IP Encapsulation Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : IpNat Description : IP Network Address Translator Version : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056) Company : Microsoft Corporation Driver : IPSec Description : IPSec Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : IRENUM Description : Infra-Red Bus Enumerator Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : isapnp Description : PNP ISA Bus Driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : kmixer Description : Kernel Mode Audio Mixer Version : 5.1.2600.2929 (xpsp_sp2_gdr.060613-2359) Company : Microsoft Corporation Driver : lbrtfdc Description : n/a Version : n/a Company : n/a Driver : Modem Description : Modem Device Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : mouhid Description : HID Mouse Filter Driver Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : mraid35x Description : n/a Version : n/a Company : n/a Driver : MRxDAV Description 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Encryption) Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : NIC1394 Description : IEEE1394 Ndis Miniport and Call Manager Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Npfs Description : NPFS Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Ntfs Description : NT File System Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : nv Description : n/a Version : n/a Company : n/a Driver : NwlnkFlt Description : NWLINK2 Traffic Filter Driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : NwlnkFwd Description : NWLINK2 Forwarder Driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : ohci1394 Description : 1394 OpenHCI Port Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : ossrv Description 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Driver : ql1080 Description : n/a Version : n/a Company : n/a Driver : Ql10wnt Description : n/a Version : n/a Company : n/a Driver : ql12160 Description : n/a Version : n/a Company : n/a Driver : ql1240 Description : n/a Version : n/a Company : n/a Driver : ql1280 Description : n/a Version : n/a Company : n/a Driver : Rasl2tp Description : RAS L2TP mini-port/call-manager driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : RasPppoe Description : RAS PPPoE mini-port/call-manager driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Raspti Description : PTI DirectParallel(R) mini-port/call-manager driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : Rdbss Description : Redirected Drive Buffering SubSystem Driver Version : 5.1.2600.2902 (xpsp_sp2_gdr.060505-0036) Company : Microsoft Corporation Driver : RDPCDD Description : RDP Miniport Version : 5.1.2600.0 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Description : n/a Version : n/a Company : n/a Driver : Sparrow Description : n/a Version : n/a Company : n/a Driver : splitter Description : Microsoft Kernel Audio Splitter Version : 5.1.2600.2929 (xpsp_sp2_gdr.060613-2359) Company : Microsoft Corporation Driver : sr Description : System Restore Filesystem Filter Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Srv Description : Server driver Version : 5.1.2600.2974 (xpsp_sp2_gdr.060814-0101) Company : Microsoft Corporation Driver : swenum Description : Plug and Play Software Device Enumerator Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : swmidi Description : Microsoft GS Wavetable Synthesizer Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : symc810 Description : n/a Version : n/a Company : n/a Driver : symc8xx Description : n/a Version : n/a Company : n/a Driver : sym_hi Description : n/a Version : n/a Company : n/a Driver : sym_u3 Description : n/a Version : n/a Company : n/a Driver : sysaudio Description : System Audio WDM Filter Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Tcpip Description : TCP/IP Protocol Driver Version : 5.1.2600.2892 (xpsp_sp2_gdr.060420-0254) Company : Microsoft Corporation Driver : TDPIPE Description : Named Pipe Transport Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : TDTCP Description : TCP Transport Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : TermDD Description : Terminal Server Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : TosIde Description : n/a Version : n/a Company : n/a Driver : Udfs Description : UDF File System Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : ultra Description : n/a Version : n/a Company : n/a Driver : Update Description : Update Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : usbhub Description : Default Hub Driver for USB Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : usbprint Description : USB Printer driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : USBSTOR Description : USB Mass Storage Class Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : usbuhci Description : UHCI USB Miniport Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : VgaSave Description : n/a Version : n/a Company : n/a Driver : ViaIde Description : n/a Version : n/a Company : n/a Driver : VolSnap Description : Volume Shadow Copy Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Wanarp Description : MS Remote Access and Routing ARP Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : WDICA Description : n/a Version : n/a Company : n/a Driver : wdmaud Description : MMSYSTEM Wave/Midi API mapper Version : 5.1.2600.2929 (xpsp_sp2_gdr.060613-2359) Company : Microsoft Corporation Driver : WudfPf Description : Windows Driver Foundation - User-mode Driver Framework Platform Driver Version : 6.0.5716.32 (winmain(wmbla).060928-1756) Company : Microsoft Corporation Driver : WudfRd Description : Windows Driver Foundation - User-mode Driver Framework Reflector Version : 6.0.5716.32 (winmain(wmbla).060928-1756) Company : Microsoft Corporation Driver : GTNDIS5 Description : n/a Version : n/a Company : n/a Driver : msvcrt.dll Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158) Driver : msvcirt.dll Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158) Driver : mfc42.dll Version : 6.02.4131.0 Driver : msvcp60.dll Version : 6.02.3104.0 Driver : ole32.dll Version : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528) Driver : olepro32.dll Version : 5.1.2600.2180 Driver : oledlg.dll Version : 1.0 (XPClient.010817-1148) Driver : advapi32.dll Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Driver : comctl32.dll Version : 5.82 (xpsp.060825-0040) Driver : setupapi.dll Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Driver : Aac.dll Version : 2, 5, 9, 991 Driver : aacenc32.dll Version : 3,2,0,24b Driver : Aiff.dll Version : 2, 0, 1, 0 Driver : DefConvertor.dll Version : 2, 0, 2, 0 Driver : lame_enc.dll Version : 3, 93, 1, 0 Driver : mp3PP.dll Version : 1, 0, 0, 9 Driver : mp3PRO.dll Version : 2, 0, 4, 7 Driver : mp3PRO_dmo.dll Version : 2, 0, 0, 16 Driver : mp3PRO_hlp.dll Version : 2, 0, 0, 16 Driver : msa.dll Version : 2, 0, 9, 37 Driver : ogg.dll Version : 1, 0, 0, 6 Driver : wav.dll Version : 2, 0, 2, 0 Driver : aacplus.dll Version : 3,2,0,24b Driver : dvddisc.dll Version : 3,2,0,24b Driver : em2v.dll Version : 3, 2, 0, 24b Driver : NDParser.ax Version : 3,2,0,24b Driver : ndvddisc.dll Version : 3,2,0,24b Driver : NeAcEnc.dll Version : 3,2,0,24b Driver : NeAMR.dll Version : 3,2,0,24b Driver : NeAudCD.ax Version : 3,2,0,24b Driver : NeAudio.ax Version : 3, 2, 0, 24b Driver : NeAudioConv.ax Version : 3,2,0,24b Driver : NeCapture.ax Version : 3, 2, 0, 24b Driver : NeDVD.ax Version : 3, 2, 0, 24b Driver : NeDVSplitter.ax Version : 3,2,0,24b Driver : NeEm2a.dll Version : 3,2,0,24b Driver : NeFileSourceAsync.ax Version : 3,2,0,24b Driver : NeFileSrc.ax Version : 3,2,0,24b Driver : NeFSource.ax Version : 3,2,0,24b Driver : NeNDAud.ax Version : 3, 2, 0, 24b Driver : NeNDGui.dll Version : 3, 2, 0, 24b Driver : NeNDMux.ax Version : 3, 2, 0, 24b Driver : NeNDVid.ax Version : 3, 2, 0, 24b Driver : NePhotoSource.ax Version : 3,2,0,24b Driver : NePSMuxer.ax Version : 3,2,0,24b Driver : NeQTDec.ax Version : 3,2,0,24b Driver : NeRender.ax Version : 3,2,0,24b Driver : NeResize.ax Version : 3,2,0,24b Driver : neroadb.dll Version : 3,2,0,24b Driver : neroapl.dll Version : 3,2,0,24b Driver : NeroFormatConv.ax Version : 3,2,0,24b Driver : NeroVideoProc.ax Version : 3,2,0,24b Driver : NeSceneDetector.ax Version : 3,2,0,24b Driver : NeSplitter.ax Version : 3,2,0,24b Driver : NeVcd.ax Version : 3,2,0,24b Driver : NeVCR.ax Version : 3,2,0,24b Driver : NeVcr.dll Version : 3,2,0,24b Driver : NeVideo.ax Version : 3, 2, 0, 24b Driver : NeVideoAnalyzer.ax Version : 3,2,0,24b Driver : AdvrCntr.dll Version : 1,2,12, 2314 Driver : apreg.dll Version : 2, 0, 0, 7 Driver : DriveLocker.dll Version : 1, 0, 0, 17 Driver : MFC71.dll Version : 7.10.3077.0 Driver : msvcp71.dll Version : 7.10.3077.0 Driver : msvcr71.dll Version : 7.10.3052.4 Driver : MultiChannel.dll Version : 3,2,0,24b Driver : NeroCBUI.dll Version : 1, 6, 0, 2 Driver : NeroDigitalExt.dll Version : 1.1.1.1 Driver : NeroIPP.dll Version : 3,2,0,24b Driver : NeroMediaCon.dll Version : 3,2,0,24b Driver : specialoffer.exe Version : 1, 0, 0, 3 Lower Filters ------------- Upper Filters ------------- Video Codecs ------------ Cinepak Codec by Radius : 1.10.0.11 Intel 4|2|0 Video V2.50 : 5.1.2600.2180 Intel Indeo(R) Video R3.2 Intel Indeo(R) Video R3.2 Intel IYUV codec : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft RLE : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148) Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148) Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft H.263 Video Codec : 5.1.2600.2180 Microsoft H.261 Video Codec : 5.1.2600.2180 Audio Codecs ------------ Microsoft IMA ADPCM CODEC : 4.00.0.0 Microsoft ADPCM CODEC : 4.00.0.0 Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0 Microsoft GSM 6.10 Audio CODEC : 4.00.0.0 DSP Group TrueSpeech(TM) Software CODEC : 1.00.0.0 Microsoft G.723.1 CODEC : 1.02.0.1 Windows Media Audio : 4.02.0.0 Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0 Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49 Messenger Audio Codec : 4.00.0.0 Microsoft PCM Converter : 5.00.0.0 OK, couple more. With the drive unplugged, Nero seems to work fine. I just opened and clicked a couple links, but it seemed to open them in a timely manner. As for the Plextor, I don't remember anything coming with it. I don't have the box (at least I couldn't find it) or any software that might have came with it, other than my Nero CD (v. 6.6.1.14) which I only use for the key with version 6.6.0.18 (D/L from this links on this site). Now, for Nero never working, it didn't work on my old HD I had in this desktop (which crashed last week, hence the new setup). The Plextor works GREAT on the laptop, I've never had any problems out of it on there at all. I hope that answers all your questions fasfrank, any more help would be appreciated. Thanks again for your help everyone. ASPI Information ---------------- System ASPI : ASPI is not installed Nero ASPI : ASPI is installed and working properly WNASPI32.DLL : 2.0.1.74 164112 bytes (null) Installed OS Patches -------------------- (Q810090) USB Update : Yes (Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes (Q812415) Problems with Multiple ATA devices : No (Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No (Q320174) IMAPI Update - CDs recorded have missing files or errors : Yes (Q311542) Devices May not power up properly when resuming from standby : Yes (Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP : Yes (Q308374) Ricoh 1394 Controller May Not Work with Windows XP : Yes (Q314634) Windows XP Does Not Detect Your New USB Device : Yes (Q822603) USB 1.1 and USB 2.0 update : No (Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP : No (Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation : No (Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP : No (Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : Yes (Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 : No (Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : Yes
It seems that Nero works correctly. Plugging in your Plextor is messing it up. So... I compared my list of XP Pro SP2 USB drivers and I have a few more. You don't have these (I'm not counting other USB drivers, like the one for my scanner): Driver : usbaudio Description : USB Audio Class Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : usbccgp Description : USB Common Class Generic Parent Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : usbehci Description : EHCI eUSB Miniport Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation I don't know if these are required or not, not being all that savvy with the inner workings of PCs. I would imagine that you did get all the required drivers installed. Because.... From Microsoft: Just something to check. I found this in the Micro$oft USB troubleshooting guide. I think you should go through it: http://support.microsoft.com/kb/310575 I would try plugging some other USB device in and see what that does. I'll look over your InfoTool data more and see if I can find anything else interesting.
I went through all the info you sent me fasfrank, it seems my USB is set up and functioning properly. There are no yellow tabs in Device Manager, and the USB is powering correctly (not drawing too many milliamps). I did look through some of the reqs for the Plextor, my PC meets them all except for 2. Now most of the time these requirements are for the software that comes with the drive I know, not the hardware itself. I don't have a hispeed USB, but I don't have one on my laptop either and the drive works great, it's just slow. The other req I don't have is a P4, my desktop is only a P3. The laptop however is a P4, could this be causing the problem? I don't want to say it's the problem just to have one, but I'm assuming there's a possibility that it could be.
