Nero, or hardware problem?

Forgive me if this isn't the proper forum to post this. I've been happily burning CDs and DVDs until the last week, when all I get is coasters. I have Nero 8, with the latest update, as well as DVDFab Decrypter, DVDshrink, and ImgBurn.

I thought it might be a conflict between my programs, but I'm wondering if it might be my burner. I have an external Kanguru Quicksilver burner, about 5 months old. I've been finding that frequently the drive is not recognized; I've switched USB ports with the same result. I have to play around with plugging and unplugging the power and USB cable. I reinstalled the original drivers, and checked for updates (none).

When I run Nero, it stalls about 1 minute into the burn; I cannot exit without powering the computer off with the button. I've gotten a DMA error once or twice, but checked my IDE channel properties and everything is Ultra DMA mode. It plays DVD-roms fine.

I've posted my Nero log below, if it's any use. It'll show where I powered off; the program was hanging for quite a while. I'm loathe to uninstall and reinstall my programs if it's a burner issue. I use TDK for my cds, with no prior problems with their quality, and Verbatim for my dvds.

Again, I'm sorry if this was the wrong place to post.

Thanks,
Liz

 

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Hi,

I have a Dell Dimension 2400. I did as you suggested, and unplugged the computer. My burner is at least recognized again, but still having trouble with Nero. I reposted a new thread with an updated log.

Thanks very much for your advice.

 

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Thanks, Quickdraw,

 

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Yes, it's the Kanguru Quicksilver.

 

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