Before anyone else PM's me for help setting up boxes or their home network. If you bought a box from me whether a Starview or Kryptview or any other, if you're having problems then drop me an e-mail with your order number. Support is included in the price. If you bought it elsewhere, I suggest you either contact your supplier or e45, he says he can help Starview users in particular.
dont think so the problem is a fault with the box and only starview suppliers can fix that so as you are a starview supplier you would be in a better position than me to help them as you would have access to starview contacts that i would not
You posted claiming to be helping Starview users with problems: Are you now saying this is not true? I support my own customers whether they bought Starview or Kryptview or whatever. If someone has bought a box from another seller, then it's up to that seller to offer support, some choose not to and can sell the boxes a little cheaper - something to consider when you buy a box.
so lincsat if some bought a box from some1 else that u yourself supply u wouldnt help them ? now its great u offer support to payed customers - but shows your lack of interest to not help people who ask you who didnt buy from you . thankfully im glad im not like that , i supply internet tools for surfing anonymously but unlike you. if a person comes to my forum and posts a question for advice or tips - just because they didnt buy from me - doesnt mean i wouldnt spare them a few mins to offer tips advice or a link or 2. so i say this - E45 all the way - sorry link no offence your only motivated by people who pay u - but u have no time to help thoes who didnt .
yep that is true i did post that but that post is from last week i done as much as i could with limited access the people that did contact me i tried my best to get sorted thru another third party. unlike you i dont have direct access to starview support like you do so as said i dont even sell the box and i try my best to help you actually supply people and you wont even want to try so much for that at least jammo hit the nail on the head
lincsat good customer service yes is to service your payed customers first - that i agree with but the art of generating a good vibe on a product is also to help thoes a little who may not have your product but will benefit from your knowledge. from that you generate word of mouth its called reputation from that u also generate sales by showing as much as your motivated to help paying customers your also just as willing to spare a few mins for thoes who arnt. to even have the balls to say you only help thoes who have payed you - and anyone else goto e45 shows a lack of respect for people and if anything will cost you product sales because your attitude shows unless a person pays you - you have no time or interest in them. reputation when u sell a product is all you have when you openly show yourself not to give a dam well it will cost you more than you no.
nice one m8 and yes when you sell something or you know you can help others even if they did not buy from your shop website you dont say well i will help the people that just bought from me the rest can feck off i dont sell the boxes yet i went out on a limb myself to help as much as i could on the starview problem but unfortunitly i dont have the contacts that a supplier has and there fore had to use a third party to try and get the help for people that contacted me what had i to gain from helping these people actually nothing but that is what these forums are about give out the best information available and the best advice even if it is to hurt suppliers people are entitled to the truth after all people are spending money on a product that should work and people that sell these boxes yes i know they are sold as FTA receivers BUT would they sell if they did not do what they do the answer is NO they would not.
oohh love that, especially the way you got your company name in,lol only taking the piss but yeh your right about reputation and word of mouth generation sales for you
funny i never asked where a person was and who he bought it off if he needed a fix and i could help i would ,the same as in any where else,this forum is for helping everyone.
not if you looking for help from above ya not get any because ya not buy from them thers customer service for ya regardless if you purchased a box from them they still know more than the avarage joe soap as i have said i did try help the best i could but without the contacts i had to go thru a third party where the supplier would have direct contact with the people in the know.
sorry hooter i thought i had taken my site name out - but i had to edit alot to do it - i missed 3 instances - there all now removed i think . see i only ever came here when i had a problem with my sv3 that only happened 1 time in dec 2008 when all boxes went down for about a month and we waited on a new fix rom for the box - after i got my update i posted a thanks and left it at that. i see no point to jump in threads on topics i no nothing about. hence when my box went down i came back and started reading again - asking the odd question to get some idea of what was new and what was happening. so far i have to say e45 or oil of noway as well call him was great with info closely followed by hooter . as for the other guy --- as usless as a chocolate fire guard - def wouldnt buy from him even if he offered a 2 for 1 deal woth 0% finance lolz
he was only pulling your leg jammo but nice post m8 as you say reputation is what you build business on you dont have that you have nothing and sales go down but if you can help by all means help if ya dont want to dont BUT dont make a statment saying well if ya bought from me ill help if ya did not on your bike people should remember without sales they dont have a business.
I have helped plenty of people, I am saying that if you buy a box from someone, you shouldn't expect a competitor to help you. If you bought a TV from Comet and then went into Currys for support, what do you think they would say? @jammo2002 - I get good feedback from paying customers as well, I do keep it confidential though, I don't post on forums who my customers are
no need to appologise to me m8 , im just here to help when i can if i can we all have bits of knowledge that can be shared, and id hate to think some people would intentionally hold back on it without good reason
