Did you fill out a returns request form with them? Did you receive an RMA? Did you do as instructed? Returns policy: Request authorization to return any unused/unopened product for a refund within 7 days of receipt. Request authorization to exchange defective products within 7 days of receipt (exchanged for same title only). Mis-ships must be reported within 48 hours of receipt. ***Before you return anything, you must fill out our Returns Request form and get authorization for return and/or re-shipment.*** Please send all returns to Sandbox Automatic, 245 West 29th Street, 9th Floor, New York, NY, 10001, Attn: Returns.YOU MUST INCLUDE A PRINTED COPY OF THE RETURN AUTHORIZATION E-MAIL WE SEND TO YOU IN ORDER TO BE PROCESSED If you did, then the only thing you could do really is ring them, and be very polite, explain the situation and also that you are becoming a retailer and would be considering using them as your supplier, also try and mention some other 'major online stores', but you would prefer to use them as their policies and customer service far exceeds others that you have come across and if possible try and talk to a female representative. Most companies react differently to different people, especially if you are calm, polite and sometimes honest. See where that gets you, remember be polite, explain the situation, and don't be aggressive. Failing that, then you may have to ask the credit card about their procedures, but I think that'll be a no brainer with them....... Sorry I couldn't give you anymore than that...............
Bobright try calling the BBB and filing an complaint ,they have to respone to you. and also try http://www.cduniverse.com VERY good site i buy ALL my new cds there and E-bay a great place to find music cheap. good luck
yeah i filled out those request forms, i even think i still have the e mail FROM when they first got back to me...and told me to include IT when returning my order. (And ive told them this) tryed to be polite, and now there giving me the silent treatment thanks for your input, appreciate it baabaa i might just end up calling them or taking it up with my card company. even then i still think theyre gonna be like "we didnt recieve anything" and still screw me
_ 1. June 2005 @ 05:58 _ Send private message to this user Bobright try calling the BBB and filing an complaint ,they have to respone to you. and also try http://www.cduniverse.com VERY good site i buy ALL my new cds there and E-bay a great place to find music cheap. good luck i'll consider that sorry for sounding so newbie'shh, hahah but how do you quote?/ all i could see was how pm
the site looks dodgy. i try and order with a well known company like amazon as there reliable. i never order from a company who don't have a telephone number.
They do have a phone number, and have been in business for a while...thats why I dont see why theyd give me the run around. still gotta call these bastards. pff
When you click on reply and the box comes up for you to type your reply in - above that box are instructions on how to 'quote' etc....
