Looked at the unit this morning when I w got up and there was the U99. I checked the TVGOS and no listings for the channel it was set to (32) but looked like I had listings on other channels. The unit was in standby for the night. Keith
After channel up/down reset (on SC-HT1500 home theater system) at 10:00PM on Tuesday evening, I got U99 at 4:44AM PST on Wednesday. I turned on the unit, and there were no channel lineup or listing. I checked the unit at 8:25AM Wensday - still no channel lineup or listing. I will continue with updates.
Well, I called an authorized repair shop in Mass. He said the problems lies in the code or the code became corrupted probably from the TV guide download. He said there are three options: 1) replace the firmware. He said he wasn't sure if the firmware on the Customer Service site is the most up to date. The Tech site, which he has access to, has updates everyweek so their firmware might be better. 2) Replace the digital board. He said sometimes that solves the problem but not always. 3) Apparently there is an additional add-on or patch which can rewrite all the code in the machines, however it is expensive and he didn't have the ability to do this. He said a dealer in RI might have it.
AKNewbie : When you did the reset code (the one we've been talking about through the "messages" area, did the TVGOS firmware drop back to the usual 07.01.26/07.06.11/..., ??? or did the last date change? Those dates are firmware dates from Gemstar (I'm sure you already know that, but for general knowledge) I'm wondering ir a "refresh" of the firmware might work, or possibly if the dates change, a new version might work. RX7 Fan (trying out my new signature below )
RX7 It reset the second set of dates to all zeroes. The first date remained the same. After a couple of days the second date set (.11) came back. That is exactly what I was hoping, especially since somewhere in this thread someone was talking to a repair shop and they said the code they had was .9, and the tech made the comment "oh, looks like there's been two updates..."(paraphrasing). I have done the up/down channel reset last night and currently waiting for the first downloads. Still waiting to hear how [bold]timdf[/bold]'s"revised" 970 code is holding up. All was good for him last we heard. I think he mentioned he had sent it on to another reader...would like to hear how they're doing also. This really bites.
Well just called Panasonic (wait time 7 min) and spoke with a nice guy, I explained the U99 problem, he checked and found my questions I asked the tech online, he asked if the firmware update helped, I said no it didn't. I explained to him that I got my E-85 last X-mas as a gift and didn't have any paperwork, I gave him my build date of March 04 and S/N. for the unit. He gave me a work order number and a choice of three locations to have it fixed, I picked the closest place and he faxed a work auth. number to them. I'll drop it off today and keep you posted.
AKNewbie : (Laughing) Yeah, that was me .. anyway, here's hoping it drops back to at least .11, a .12 would be nice! Since my data ran out this morning (I expected that, it got one d/l after my reset on saturday that filled the listings though Tuesday, woke up today to the U99 and no updates to the existing data (listings or promo either). Since all that happened, I'm gonna try your TVGOS reset code, and see what happens, ... It would almost be nice to track who's doing what, and what kind of success we get with each tactic, and compare. ... Think I'll start a notebook, extracting the stuff in the posts here, probably take me a day or 2. Davie, side note here, .... you got some nice, (and rich) friends giving you an 85 for Xmas!!! cool!!!! RX7 Fan
I just heard from Cheryl at TVGOS - [bold] We are still trying to gather information and find a common denominator with people having the problem. The U99 error is specific to Panasonic units and can indicate a number of problems. As far as the Guide is concerned it indicates a reset, but Panasonic decided not to include any debugging for us to trouble shoot. It is not limited to one model of Panasonic, but they all seem to have the same Guide version. We are in the process of replicating scenarios in one of the areas where reports have come. Of course we do not see the problem here on the units we have setup, we have also not received any reports from customers in this area. Hopefully this replication will show us something. I will be sure to update you once we have any information available or find a solution. [/bold]
[bold] Cheryl would like to be contacted by one or more people having the problem in Massachusetts. The TVGOS support center is located in Bedford, MA. Send me a PM and I'll get you connected with her. [/bold]
From Alabama, Knology cable: after about 55 hours since the reset, all had been going ok with TVGOS on my E85H. I had ads, and the listings were mostly populated. Had made 3 recordings through the TV Guide. Then all of a sudden, about 20 minutes ago, a U99 appeared. I cleared it with the power button (3 times) and got the TV Guide back and it was populated with listings, but NO ads. Just sent Cheryl an email telling her all of this. I knew it was too good to be true (no U99s),
I must say one of the best forums I have found... Very good coverage of problem and possible solutions. I have a 95H and have Cox cable. Every night I was getting U99, and it was very disruptive. I user our unit to burn 14 hours worth of DVD's a week for my childern school. So when the U99 hits all programing must be re-aranged to make sure I don't miss a recording. All of this to say that the 95H has the option to turn off the TV-Guide service. I did so last night and this morning everything was working as it should. Now I don't have TV-Guide anymore which I would like to have once they get the firmware fixed, but it was encouraging no to wake up to another U99.
Hey cang, I'm starting to see something here, .... I'm in Oklahoma city, AKNewbie, .. from you Zip that you mentioned is right near me(in OKC too) somebody mentioned texas, I've heard california once or twice, and a few in the north east, like new york, and I think Philly, .... now, we've been going on "Nationwide" but I'm not so sure any more, True, it appears to be from coast to coast, but is it everywhere in between?? For those of you who don't mind, can we take a look at cities/Zip codes of where everybody is, I'm not so sure "Everybody" is seeing this. "ru_ready", are you near Oklahoma City by chance? (I'm gonna go back thru and search for zip codes in posts) and try to build a table here. Reply with just your Zip/city if you don't mind. Thanks in advance.
I just talked with another service tech and he said that he usually just replaces the digital board. He said it could take from 1 to 2 weeks depending on whether the board is available. I'm on hold now with Panasonic and the wait time is 41 minutes. I'm still trying to find out how to shut off the TV guide feature and still be able to record shows like a VCR.
Info: located in Prattville, Alabama 36066. Cable provider: Knology. Cable Box: Scientific Atlanta Explorer 2100. DVR is the Panasonic E85H. Problem started again mid to late September. Earlier this year had had the same problem (March).
Info: located in San Antonio, Texas 78232. Cable provider: Time-Warner. Cable Box: None. DVR is the Panasonic E85H. Received U99 after firmware update to 0970DL. Disabled TV Guide several weeks ago. No U99's since.
