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PC freezing / sluggish

Discussion in 'Windows - Virus and spyware problems' started by mossfan18, Aug 23, 2013.

  1. mossfan18

    mossfan18 Regular member

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    k, I ran the avg uninstaller you provided, what log you wanna look at to make sure it's gone?
     
  2. mossfan18

    mossfan18 Regular member

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    New Attached log

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 1/13/2012 1:33:41 PM
    System Uptime: 8/25/2013 11:00:36 AM (9 hours ago)
    .
    Motherboard: Hewlett-Packard | | 1664
    Processor: AMD Phenom(tm) II P650 Dual-Core Processor | Socket S1G4 | 2600/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 452 GiB total, 228.586 GiB free.
    D: is FIXED (NTFS) - 14 GiB total, 1.513 GiB free.
    E: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0000
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter
    PNP Device ID: ROOT\*ISATAP\0000
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft ISATAP Adapter
    Device ID: ROOT\*ISATAP\0001
    Manufacturer: Microsoft
    Name: Microsoft ISATAP Adapter #2
    PNP Device ID: ROOT\*ISATAP\0001
    Service: tunnel
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Microsoft Teredo Tunneling Adapter
    Device ID: ROOT\*TEREDO\0000
    Manufacturer: Microsoft
    Name: Teredo Tunneling Pseudo-Interface
    PNP Device ID: ROOT\*TEREDO\0000
    Service: tunnel
    .
    ==== System Restore Points ===================
    .
    RP152: 8/9/2013 10:04:05 AM - Device Driver Package Install: Brother Printers
    RP153: 8/14/2013 11:46:01 AM - Removed Adobe Reader X (10.1.4) MUI.
    RP154: 8/24/2013 9:07:40 PM - Removed Ad-Aware Antivirus.
    RP155: 8/24/2013 11:20:12 PM - Revo Uninstaller's restore point - TurboTax 2011
    RP156: 8/24/2013 11:26:04 PM - Removed AVG 2013
    RP157: 8/24/2013 11:43:40 PM - Removed AVG 2013
    RP158: 8/24/2013 11:48:28 PM - Removed AVG 2013
    RP160: 8/25/2013 11:35:26 AM - Revo Uninstaller Pro's restore point - AVG 2013
    RP162: 8/25/2013 3:22:25 PM - Revo Uninstaller Pro's restore point - McAfee Security Scan Plus
    RP163: 8/25/2013 4:15:33 PM - avast! Free Antivirus Setup
    .
    ==== Installed Programs ======================
    .
    µTorrent
    AdFender
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Photoshop CS6
    Adobe Reader XI (11.0.03)
    Adobe Shockwave Player 11.6
    Advanced SystemCare 5
    Agatha Christie - Peril at End House
    AMD Fuel
    Any Video Converter 3.3.9
    ATI Catalyst Install Manager
    Audacity 2.0
    avast! EasyPass
    avast! Free Antivirus
    Avidemux 2.6 (32-bit)
    Bejeweled 2 Deluxe
    Bejeweled 3
    Bing Bar
    Blackhawk Striker 2
    Blasterball 3
    Blio
    Bounce Symphony
    Brother MFL-Pro Suite MFC-J425W
    BTGuard 2.6
    Build-a-lot 2
    Cake Mania
    Canon Easy-PhotoPrint EX
    Canon Easy-WebPrint EX
    Canon MP Navigator EX 4.0
    Canon MP280 series MP Drivers
    Canon MP280 series User Registration
    Canon My Printer
    Canon Solution Menu EX
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-core-static
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    CCleaner
    Chuzzle Deluxe
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    ConvertHelper 2.2
    Coupon Printer for Windows
    CyberLink YouCam
    D3DX10
    Diner Dash 2 Restaurant Rescue
    DivxToDVD 0.5.2b
    Dll-Files Fixer
    Dora's Ballet Adventures
    Dora's World Adventure
    DVD Flick 1.3.0.7
    DVDInfoPro
    Energy Star Digital Logo
    ESU for Microsoft Windows 7
    Evernote v. 4.2.2
    Express Burn
    Farm Frenzy
    FATE - The Traitor Soul
    ffdshow v1.2.4453 [2012-05-21]
    GIMP 2.8.0
    Google Chrome
    Google Talk (remove only)
    Google Talk Plugin
    Google Update Helper
    HandBrake 0.9.6
    HDD Observer
    Hewlett-Packard ACLM.NET v1.2.1.1
    High-Definition Video Playback
    HiJackThis
    HP Auto
    HP Client Services
    HP Connection Manager
    HP Customer Experience Enhancements
    HP Documentation
    HP Games
    HP MovieStore
    HP On Screen Display
    HP Power Manager
    HP Quick Launch
    HP Setup
    HP Setup Manager
    HP Software Framework
    HP Support Assistant
    IDT Audio
    ImgBurn
    Inkscape 0.48.2
    Java 7 Update 25
    Java Auto Updater
    Java(TM) 6 Update 24 (64-bit)
    Java(TM) 6 Update 35
    Junk Mail filter update
    LightScribe System Software
    Magic Desktop
    Mah Jong Medley
    Malwarebytes Anti-Malware version 1.75.0.1300
    Mesh Runtime
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Application Error Reporting
    Microsoft Office 2010
    Microsoft Office Click-to-Run 2010
    Microsoft Office Starter 2010 - English
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft WSE 3.0 Runtime
    Microsoft_VC80_CRT_x86
    Microsoft_VC90_CRT_x86
    MKVToolNix 6.3.0
    Mozilla Firefox 23.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP3 Parser
    Mystery P.I. - Stolen in San Francisco
    Namco All-Stars PAC-MAN
    Nero 11
    Nero 11 Disc Menus Basic
    Nero 11 Effects Basic
    Nero 11 Image Samples
    Nero 11 Kwik Themes Basic
    Nero 11 PiP Effects Basic
    Nero Audio Pack 1
    Nero BackItUp 11
    Nero BackItUp 11 Help (CHM)
    Nero Backup Drivers
    Nero Burning ROM 11
    Nero Burning ROM 11 Help (CHM)
    Nero ControlCenter 11
    Nero ControlCenter 11 Help (CHM)
    Nero Core Components 11
    Nero CoverDesigner 11
    Nero CoverDesigner 11 Help (CHM)
    Nero Express 11
    Nero Express 11 Help (CHM)
    Nero Kwik Media
    Nero Kwik Media Help (CHM)
    Nero Recode 11
    Nero Recode 11 Help (CHM)
    Nero RescueAgent 11
    Nero RescueAgent 11 Help (CHM)
    Nero SoundTrax 11
    Nero SoundTrax 11 Help (CHM)
    Nero Update
    Nero Video 11
    Nero Video 11 Help (CHM)
    Nero WaveEditor 11
    Nero WaveEditor 11 Help (CHM)
    nero.prerequisites.msi
    Nuance PaperPort 12
    Nuance PDF Viewer Plus
    PaperPort Image Printer 64-bit
    PDF Settings CS6
    Penguins!
    Plants vs. Zombies - Game of the Year
    PlayReady PC Runtime x86
    Poker Superstars III
    Polar Bowler
    Polar Golfer
    RealDownloader
    RealNetworks - Microsoft Visual C++ 2005 Runtime
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealNetworks - Microsoft Visual C++ 2010 Runtime
    RealPlayer
    Realtek Ethernet Controller Driver
    Realtek PCIE Card Reader
    REALTEK Wireless LAN Driver
    RealUpgrade 1.1
    Recovery Manager
    Replay AV 8
    Replay Converter 4
    Revo Uninstaller 1.94
    Revo Uninstaller Pro 3.0.7
    Riverpoint Writer
    RoxioNow Player
    Scansoft PDF Professional
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Slingo Supreme
    SpeedFan (remove only)
    Spybot - Search & Destroy
    Strongvault Online Backup
    SUPER © v2012.build.51 (April 7, 2012) version v2012.build.51
    Synaptics Pointing Device Driver
    The Weather Channel App
    Unity Web Player
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Update Installer for WildTangent Games App
    Video Magic 6.0.0.4
    VideoPad Video Editor
    Virtual Villagers 4 - The Tree of Life
    Visual Studio 2008 x64 Redistributables
    Visual Studio 2010 x64 Redistributables
    VLC media player 2.0.1
    welcome
    Wheel of Fortune 2
    WildTangent Games App (HP Games)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    WinPcap 4.1.2
    WinRAR 4.20 (32-bit)
    WinZip 16.5
    Wise Disk Cleaner 7.55
    WM Recorder
    WMV9/VC-1 Video Playback
    Xvid Video Codec
    Zuma Deluxe
    .
    ==== Event Viewer Messages From Past Week ========
    .
    8/25/2013 7:33:53 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.
    8/25/2013 7:33:37 PM, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{A1AE69A2-642C-45EC-91C9-C43FDF94F91E} because another computer on the network has the same name. The server could not start.
    8/25/2013 7:33:37 PM, Error: NetBT [4321] - The name "JRDENN-HP :20" could not be registered on the interface with IP address 192.168.0.2. The computer with the IP address 192.168.0.3 did not allow the name to be claimed by this computer.
    8/25/2013 7:33:31 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
    8/25/2013 3:22:57 PM, Error: NetBT [4321] - The name "JRDENN-HP :0" could not be registered on the interface with IP address 192.168.0.2. The computer with the IP address 192.168.0.3 did not allow the name to be claimed by this computer.
    8/25/2013 11:01:28 AM, Error: Service Control Manager [7000] - The vToolbarUpdater15.5.0 service failed to start due to the following error: The system cannot find the file specified.
    8/25/2013 11:01:10 AM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126
    8/25/2013 10:53:41 AM, Error: NetBT [4321] - The name "JRDENN-HP :20" could not be registered on the interface with IP address 169.254.14.138. The computer with the IP address 192.168.0.2 did not allow the name to be claimed by this computer.
    8/25/2013 10:53:41 AM, Error: NetBT [4321] - The name "JRDENN-HP :0" could not be registered on the interface with IP address 169.254.14.138. The computer with the IP address 192.168.0.2 did not allow the name to be claimed by this computer.
    8/24/2013 5:07:02 PM, Error: NetBT [4321] - The name "JRDENN-HP :20" could not be registered on the interface with IP address 192.168.0.2. The computer with the IP address 169.254.14.138 did not allow the name to be claimed by this computer.
    8/24/2013 5:07:02 PM, Error: NetBT [4321] - The name "JRDENN-HP :0" could not be registered on the interface with IP address 192.168.0.2. The computer with the IP address 169.254.14.138 did not allow the name to be claimed by this computer.
    8/24/2013 11:40:00 PM, Error: Service Control Manager [7003] - The AVGIDSAgent service depends the following service: AVGIDSDriver. This service might not be installed.
    .
    ==== End Of File ===========================
     
  3. mossfan18

    mossfan18 Regular member

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    BTW: What's up w/ these program/games

    Agatha Christie - Peril at End House

    Dora's Ballet Adventures
    Dora's World Adventure

    Is this stock Windows stuff>
     
  4. 2oldGeek

    2oldGeek Active member

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    No, they are not windows stuff...

    Sorry I was out all day. will look over your logs and get back to you.

    you have so much stuff on that little HP that I doubt you know what half of it is..
    after you got rid of AVG, did you install Avast? never mind, I see it..

    2oG

    @ddp, you want this one? LOL
     
    Last edited: Aug 25, 2013
  5. 2oldGeek

    2oldGeek Active member

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    mossfan18,

    Looked over some of the Logs and it looks like the AVG uninstaller worked. Follow the below paths to see if they are gone.

    The whole “AVG Secure Search” and "AVG SafeGuard toolbar" folders should be gone.. If not, you have Revo Pro and can use the Forced Uninstall feature to follow the path and uninstall the files marked in RED.


    C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.4.0\ToolbarUpdater.exe

    C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.4.0\loggingserver.exe

    C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\15.5.0\npsitesafety.dll

    C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe




    This is going to be like eating an elephant, just have to take one Byte at a time……


    2oG
     
    Last edited: Aug 25, 2013
  6. ddp

    ddp Moderator Staff Member

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    mossfan18, they are part of bloatware that are in pre-installed windows usually namebrand computers like dell & hp. get rid of them plus the wildtangent stuff.
    Agatha Christie - Peril at End House
    Dora's Ballet Adventures
    Dora's World Adventure
    Bejeweled 2 Deluxe
    Bejeweled 3
    Bing Bar
    Blackhawk Striker 2
    Blasterball 3
    Blio
    Bounce Symphony
    Build-a-lot 2
    Cake Mania
    Coupon Printer for Windows
    Diner Dash 2 Restaurant Rescue
    Farm Frenzy
    FATE - The Traitor Soul
    HP Games
    Magic Desktop
    Mah Jong Medley
    Mystery P.I. - Stolen in San Francisco
    Namco All-Stars PAC-MAN
    Penguins!
    Plants vs. Zombies - Game of the Year
    PlayReady PC Runtime x86
    Poker Superstars III
    Polar Bowler
    Polar Golfer
    RealDownloader
    RealPlayer
    Slingo Supreme
    Strongvault Online Backup
    SUPER © v2012.build.51 (April 7, 2012) version v2012.build.51 don't recognize this
    Unity Web Player
    Update Installer for WildTangent Games App
    Video Magic 6.0.0.4
    Virtual Villagers 4 - The Tree of Life
    welcome
    Wheel of Fortune 2
    WildTangent Games App (HP Games)
    Zuma Deluxe
     
  7. 2oldGeek

    2oldGeek Active member

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    mossfan18,
    It’s good to remove all those junk programs that ddp listed and also run the following to get rid of some more:

    Download and run PC DeCrapifier -> HERE.

    The free PC DeCrapifier removes dozens of craplets automatically. Using this program is exceedingly simple. Just run it, and it does its removal work automatically. Don't expect it to completely clean your PC, because it removes only a specific set of craplets and trialware programs, those that are specifically put on new PCs, such as QuickBooks Trial, Wild Tangent Games, Dell URL Assistant, and many others.

    :Remove unneeded start-up entries:

    These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

    Run HijackThis (rightclick and run as admin)
    Click on the Scan button
    Put a check beside all of the items listed below (if still present):

    O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O3 - Toolbar: (no name) - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - (no file)
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
    O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    O4 - HKLM\..\Run: [NBAgent] "C:\Program Files (x86)\Nero\Nero 11\Nero BackItUp\NBAgent.exe" /WinStart
    O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O4 - HKLM\..\Run: [AdobeCS6ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe" -osboot
    O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [Google Update] "C:\Users\JRdenn\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe –scheduler
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden (User 'Default user')


    Close all open windows and browsers/email, etc...
    Click on the "Fix Checked" button
    When completed, close the application.


    After doing the above Post a fresh HJT Log and we can find some more….
     
  8. mossfan18

    mossfan18 Regular member

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    Ran Revo FU & it said "Revo hasn't found any leftover items" on each item you had me check.
     
  9. 2oldGeek

    2oldGeek Active member

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    that's good... now continue.

    p.s. is it running any better, yet?
     
    Last edited: Aug 26, 2013
  10. mossfan18

    mossfan18 Regular member

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    sorry, been at work, but thanks a zillion, pc running waaaaaay smoother. so Ii can delete all that bloatware safely, the games and such? I'll run those programs and post a new hjt log tom.

    Thanks guys!
     
    Last edited: Aug 29, 2013
  11. 2oldGeek

    2oldGeek Active member

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    You still have Way Too Much installed on your computer. Most of which I just know you're not using.
    Use your Revo and go through the programs one at a time. If you know what it is and you decide you don't use it or need it then uninstall it.... If you don't know what it is google it before removing so you don't take out something that's needed...

    Do post a fresh HJT Log after removing stuff and I'll look for more things that are starting and running when they don't need to be, just using resources and slowing you down.
     
  12. mossfan18

    mossfan18 Regular member

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    Alright, off work & back on to cleaning .. will post log momentarily


    This pc is running much smoother though already!
     
  13. mossfan18

    mossfan18 Regular member

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    BTW: SUPER © "Simplified Universal Player Encoder & Renderer". It's a GUI to ffmpeg, mencoder, mplayer, x264, ffmpeg2theora & the theora/vorbis RealProducer plugIn.

    ..a tool to convert (encode) or play any Multimedia file. It is a Multimedia Encoder and a Multimedia Player.
     
    Last edited: Sep 1, 2013
  14. mossfan18

    mossfan18 Regular member

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    BTW: I followed the paths to see if the AVG files were gone but they weren't. All of these AVG files you listed were in the program files and I used REVO Pro to uninstall the.
     
    Last edited: Sep 1, 2013
  15. 2oldGeek

    2oldGeek Active member

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    Very good..
    clean those 04 lines that I listed in HJT then post a Log.

    You're getting there :)

    2oG
     
  16. 2oldGeek

    2oldGeek Active member

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    BTW did you run decrapifier? it not pls do so.

    Download and run PC DeCrapifier -> HERE.
     
  17. mossfan18

    mossfan18 Regular member

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    EDIT: Fixed
     
    Last edited: Sep 1, 2013
  18. mossfan18

    mossfan18 Regular member

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    Ok, I used the PC DeCrapifier and ran HJT 7 fixed the select entries. Here's the new log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:27:53 PM, on 9/1/2013
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16483)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Siber Systems\AI RoboForm\robotaskbaricon.exe
    C:\Program Files (x86)\AdFender\AdFender.exe
    C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\ProgramData\FLEXnet\Connect\11\agent.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\JRdenn\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe,
    O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
    O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
    O2 - BHO: PlusIEEventHelper Class - {551A852F-39A6-44A7-9C13-AFBEC9185A9D} - C:\Program Files (x86)\Nuance\PDF Viewer Plus\Bin\PlusIEContextMenu.dll
    O2 - BHO: RoboForm BHO - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
    O2 - BHO: (no name) - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - (no file)
    O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
    O3 - Toolbar: avast! EasyPass Toolbar - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    O3 - Toolbar: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKCU\..\Run: [Speech Recognition] "C:\Windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup
    O4 - HKCU\..\Run: [DW6] "C:\Program Files (x86)\The Weather Channel FW\Desktop\DesktopWeather.exe"
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - Startup: AdFender.lnk = C:\Program Files (x86)\AdFender\AdFender.exe
    O4 - Startup: BTGuard Updates.lnk = C:\BTGUARD\settings.exe
    O8 - Extra context menu item: Customize Menu - file://C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Fill Forms - file://C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms - file://C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O8 - Extra context menu item: Show avast! EasyPass Toolbar - file://C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    O9 - Extra button: Show Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    O9 - Extra 'Tools' menuitem: Show avast! EasyPass Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    O23 - Service: AMD Reservation Manager - Advanced Micro Devices - C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: Easybits Services for Windows (ezSharedSvc) - EasyBits Software AS - C:\Windows\System32\ezSharedSvcHost.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
    O23 - Service: HP Connection Manager 4 Service (hpCMSrv) - Hewlett-Packard Development Company L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
    O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
    O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
    O23 - Service: PDFProFiltSrvPP - Nuance Communications, Inc. - C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
    O23 - Service: RoxioNow Service - Roxio - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: vToolbarUpdater15.5.0 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.5.0\ToolbarUpdater.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 14111 bytes
     
  19. 2oldGeek

    2oldGeek Active member

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    You’re looking a lot better.. You still have some questionable entries in the HJT log that I really don’t have time tonight to investigate so, it will have to be sometime tomorrow..

    I’ll try to get it as soon as I can and will post for you.

    2oG
     
  20. 2oldGeek

    2oldGeek Active member

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    Hi mossfan18,

    There are just a few items left for cleanup and I find no malware..

    Run HijackThis (rightclick and run as admin)
    Click on the Scan button
    Put a check beside all of the items listed below (if still present):

    O2 - BHO: (no name) - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - (no file)

    O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe

    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe

    O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)

    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)


    Close all open windows and browsers/email, etc...
    Click on the "Fix Checked" button
    When completed, close the application.

    Here are some suggestions for you to consider:
    I suggest continue to use Avast AV, it’s one of the best I have tested..
    Use the windows Firewall.
    Disable Windows Defender real time scanning so it doesn’t interfere with Avast real time which is better IMHO. To do this: goto -> Start -> Control Panel -> Windows Defender -> Tools -> Options -> Real-time Protection -> uncheck: Use Real-Time Protection -> Click Save and exit.

    You still have a lot of services running for programs that you may not use or need. These are not Bad programs but, if you’re not using them they have overhead that will just tend to slow you down. My suggestion is to get rid of anything you’re not using by going through the add/remove list and making that decision then use Revo to uninstall it. Before uninstalling, if you don’t recognize it then Google it to see if it is necessary or not.

    Other than that, you seem to be in good shape. Let me know how the computer is now doing and if there is anything else I may be able to help you with..

    Best regards,
    2oG
     

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