hi new to this fourm, just got a dell and it came with a phillips dvd+rw dvd8601. and i cannot find anything about it not even on phillips web site or the net or dells site. the guy at the dell store said it was new duel layer but the firmware for the duel layer would not be out till later this year. does anybody know of this drive any info is aprisated top
I received the same burner with my Dell Dimension 8400. It's not a bad burner, and writes Dual Layer Discs just fine at 2.4x, but the only turn off to me is it's inability to write DVD-R media. You can find the manual here: http://support.dell.com/support/edocs/storage/P75084/
I have the same drive and dvd's burned on it don't work in one of my dvd players. Every other burner by Dell has given me no problems.
I also purchased a Dell Dimension 8400 with the same burner in it. When I received it, I had a completely defective drive and had it swapped out. After receiving my new one, I experience the same issue where I am unable to burn on DVD-R/RWs. I purchased a DVD+RW and it works fine and plays in all of my DVD players, but it is a little bit frustrating considering it was misrepresentation of the product... "1 W7065 ASSEMBLY, DVD+/-RW, 16X, HALF HEIGHT, PHILIPS, CHASSIS 2001" I did contact dell regarding this issue, and here is what they had to say... Thank you for contacting Dell Technical Support. I understand that you are unable to open the DVD-RW and DVD-R. .I apologize for the inconvenience caused by the issue and will ensure speedy resolution. The DVD drive that you have will not support burning DVD-R and DVD-RW media. It will burn the DVD+RW,DVD+R, CD-R and CD-RW media. For more information on the media types supported please visit the following link. The title is: Specifications: Philips DVD8601 DVD+RW Drive User's Guide The link is: http://support.dell.com/support/edocs/storage/P75084/en/specs.htm Ironically, when you view this document, it shows the drive as "Philips DVD8601 DVD+RW," which to me is a case of false advertisement.
I contacted Dell about the same issue, regarding mine, and was given the same run around. I then asked for an RMA number so I could return the system (As I was within the 30 day satisfaction period) and was then offered a $500 credit to keep the system. I agreed, and went out and purchased a $90 Pioneer A-108. True to their word, Dell had issued a $500 Credit on my next Credit card statement, so I was happy.
After 3 email attempts, here is what I am getting from customer support: Dear *, The previous email agent is currently unavailable. To provide a quicker response, I am replying to your message. *, I apologize for the inconvenience to you with dvdrw drive & moreover I can understand your frustration. I assure you that I will provide you the best solution for the issue. I have gone through your case & it seems that you have a faulty dvdrw drive & it needs to be replaced. In order to do that, please provide the information requested below so I can setup your service: 1. Contact Name: 2. Address: (from your original order/ invoice) 3. Current Shipping Address: (Address, City, State, and Zip) No PO Boxes please: 4. Daytime Phone Number: 5. Alternate Contact/ Phone: 6. Order Number: 7. Customer Number: 8. Service Tag Number: 9. Address you would like the system returned to, if different from the shipping address above. If you need any other information / clarification, please feel free to contact us, we will be glad to assist you.
Change your dvd by cross flashing your phillips dvd player to a benq 1620 then update that firmware to the lates. First follow links below and do it exactly,Then go to second link and upgrade to latest firmware. http://club.cdfreaks.com/showthread.php?t=110931&highlight=hex+editor http://dvdpro.club.st/firmware/BENQ_FW.htm also check out all of your firmware for other players http://forum.rpc1.org/dl_all.php
I’ve got an update for you guys. About a week later I received $90 from Dell. About a week after that, I received another $90 because they apparently did not record anywhere that they had actually sent me any gift certificates. So if you have this drive in your system, milk Dell for what its worth!
i got this same burner in my dell about 2 months ago. it just died. can that just happen? i opened up the burner rom and it wouldnt go back in, just died. is there anything i can do since i havent had it that long? are these things defective??
Hello I have this dvd burner (philips dvd8601) and want to transfer DV movies onto disk media I really new at this so what is the best format to use. +,-, rw, dl????? help thanks dmc1
if your burner burns + get + there better then - and as for what kind to use i use cheap media and it works ok but when i buy my sony+ they work percfit but it all depends on your hardware just download the newest firm ware and start burning see what works best for ya
Thanks DO I understand it right from the information above that the specific drive (philips dvd8601) in the thread does not do well with - media. Is that why you are specfically suggesting the + what about speed how many x for the media and at what speed should they be burned at??? thanks
The phillips 8601 will not burn - dvd's/ but if you cross firmware it to the benq1620 as I stated above it will not only be able to burn - dvd r and -dvd rw it will also do dual layer and burn certain 8 x disks at 16x speed.
i read the forums all over again im not sure i under stand any thing one guys says he bought a dvd+rw drive and was lead to belive that it is a dvd+/- drive if it was it would state that it is a dvd+/-drive and as for better media + is always the way to go it just better but if your buner can only burn one type than thats what your stuck with and burn speed should be as slow has you can stand slower the better but i have never had any proble burning at high speeds
WOW this is great stuff Since the drive supports DVD+ and you guy recommend it over the other formats I guess I will leave it be and get +media On this Conversion. Why would I want to do all of that If + is the best and I can burn those why would I want to go though the trouble of doing it. What does "cross flashing" mean? WHat is "firmware"?? Sorry for the stupid questions but in a few weeks I'll answer the stupid ones here whiule you guys tackle the hard ones
Crossflashing is when a burner(the phillips 8601) can be cross flashed to then become a benq 1620. It's a little tricky but fairly easy. Once you cross flash then you update the firmware to the new burner. The advantage of this is like I stated earlier. I too (HAD) my burner as the phillips 8601 with the limitations of only burning + dvd's. After I crossed flashed, then my burner (became) the benq which allowed me to burn - dvd's and also at a higer speed rate. I'm burning fuji + & - 8x dvd's at 12 x speed using nero. read my link above on how to cross flash.
