Phix Clothing Dodgy Company?

I have been reading some terrible things about this outfit called phix clothing who are based in norwich infact they are based all over norwich(due to the amount of addresses they have).
Anyway i would just like to share my experience on this cowboy outfit
I purchased a parka for my sons birthday (i am disabled and dont have the money i used to have when i was working)it arrived within the stated time,but when i opened the packaging it looked like someone had thrown it away.The label on the back was hanging by one thread,there was a hole in the left pocket which had been poorly stitched back it smelled damp like it had been returned and left somewhere damp.I was disgusted they refused to refund me and paypal only get involved if the item is not delivered they have not responded to my emails their telephone number is cut off what can i do its really stressing me out

 

This company has conned many people including myself i looked on the afterdawn.com website and found more people being conned.Ebay has taken this company off its site yet they still use ebay@phixclothing.com has their email address.The company does not have a valid phone number,and they have been trading from more than 1 address in the norwich area.There are countless people complaining yet paypal still allow these people to take money off people for shoddy and un delivered goods.When i make my transactions through paypal i expect to be protected with regards delivery and items being sold has described it seems this is not the case.I want my case looking into and i want paypal to check these con artists out .How can it be safe to use paypal when you are allowing companies like this trade.I am ging to take this further and i hope paypal do the same