I opened up Nero and when it asked me if I wanted to update or remove the program I chose remove the program for Nero burning rom and Nero vision express. I have never had InCD, I only ever downloaded the first two packages I just mentioned. BTW I just finished putting my latest downloaded file through DivxtoDvd and when it was finished and I played the encoded file in my VLC player it started to go off sync about three quarters of the way through, so it looks like we're back to square one. The successful encode yesterday may have just been a one-off. I don't think it's the programs, that's 4 encode programs that don't work. I think we have to look for something other than the program, but what that is is anyone's guess.