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playing DVDs/files audio okay,but no video

Discussion in 'Video playback problems' started by sartana, Mar 20, 2010.

  1. sartana

    sartana Member

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    I noticed this problem last night.When ever I play a DVD or AVI,I get sound but no picture(just black screen).
    I have tried Media Player Classic,AVS and VLC Media Player.
    Also tried Windows Media Player and tells me something about adjusting display settings.
    I tried that and that did not correct the problem.
    I have downloaded a few codecs and that did not correct the problem.
    Since I have VLC Media Player,do I need to even bother with codecs?
    I uninstalled and reinstalled Media Player Classic 3 different times,as well as going to options in Media Player Classic and selecting VMR9 both rendered and optionless.
    I thought that the fact that I installed Avast might have something to do with it,so I uninstalled it and than again tried to play a DVD,but still no picture.
    I am out of ideas as to what the problem is,other than it has something to do with my graphics/video card perhaps?If so..how do I even tell what kind of card I have?
    I have been using Media Player Classic for over 2 1/2 years and never had this problem until last night.
     
    Last edited: Mar 20, 2010
  2. davexnet

    davexnet Active member

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    It could well be the display drivers.
    Look in the device manager (type devmgmt.msc from the RUN box)
    Expand "Display Adapter"
    right click the adapter and select "update driver".
     
  3. sartana

    sartana Member

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    I right clicked on it (Mobile Intel(R) 945GM Express Chipset Family)and selected "update driver"
    It now gives me 2 options;
    Search automatically for updated software
    Browse my computer for driver software

    I am not sure which one to choose..?
     
  4. davexnet

    davexnet Active member

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    Pick search. It will look on Windows update for a driver.
    The other option is only if you manually downloaded a driver previously
    and stored it on your HDD somewhere.
     
  5. sartana

    sartana Member

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    How long does it take Windows to search online?After 5 minutes of waiting I clicked on cancel.
     
  6. davexnet

    davexnet Active member

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    I'm surprised, It usually works. You could try Internet Explorer/tools/Windows Update
    and see if that find any hardware updates.

    The next thing is, if no luck above, visit the website of your PC maker,
    search the model and look for updates.
     
  7. sartana

    sartana Member

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    I tried it again..This time it tried to install update(s),but Windows encountered a problem(I don't think it mentioned what the problem was).Windows suggested that I visit the website of the maker(I am guessing they mean the maker of the display adapter).
     
  8. sartana

    sartana Member

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    I don't know if this would help...?;

    http://www.intel.com/support/chipsets/sb/CS-022034.htm

    I am fearing that the problem might do with some kind of virus/malware/trojan that infected my system a few days a go.I installed Avast on Friday evening(the 19th)and ran a boot scan.It found several infections and so I placed them in the chest(virus vault..what ever you wanna' call it).A couple hours later is when I noticed that I was getting no picture when playing DVDs or AVIs.
     
  9. davexnet

    davexnet Active member

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    You'd best sort out your malware/windows problems first if I were you.

    You should try something like malwarebytes anti-malware.
    http://www.malwarebytes.org/ and let it fix what it finds

    After it's clean run the Windows command SFC /scannow
    This command will check all Windows protected files to make sure their
    integrity is good.
     
  10. sartana

    sartana Member

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    I tried Malwarebytes.How do I know what to fix and what to delete?
     
  11. davexnet

    davexnet Active member

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    Take the recommended action. For more detailed advice on MWB actions,
    post in their forums.
     
  12. sartana

    sartana Member

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    By "recommended action",do you mean;
    Windows command SFC /scannow ?
     
  13. davexnet

    davexnet Active member

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    NO I'm talking about the results from the MWB scan, what it found
    and what you did. After you get a clean scan you can issue the Windows command.
     
  14. sartana

    sartana Member

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    I did not do anything but leave them in quarantine.I am not sure whether to restore or delete.
    My Uncle is supposed to help me with it some time this week or next,so hopefully we can get it figured out.
     
  15. davexnet

    davexnet Active member

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    It's safe to leave them in quarantine. As long as you get a clean scan now,
    it's OK to issue SFC /scannow from the CMD box.
     
  16. sartana

    sartana Member

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    I will run another scan later....and thanks for your help.I appreciate it.
     
  17. sartana

    sartana Member

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    Now when I try to do the SFC/scannow,it says "You must be an administrator running a console session in order to use the sfc utitlity".
     
  18. davexnet

    davexnet Active member

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  19. sartana

    sartana Member

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    Okay,I did the scan.It found corrupt files(how many,I don't know)but was unable to fix some of them.
    It also said in the CMD box,this;Details are included in the CBS.Log
    Windir\Logs\CBS\CBS.log.
     
  20. davexnet

    davexnet Active member

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