pop up problem

Discussion in 'Windows - Virus and spyware problems' started by celtboy, Oct 8, 2007.

  1. celtboy

    celtboy Guest

    can anyone advize me on this problem,it is a friend of mine,here is what he sent me in an e-mail today..

    Is there any optimizer freeware you can get to clean your computer thoroughly. This f..... of a thing is starting to give problems. It constantly shuts out of things you are viewing and an optimizer thing comes up on screen. When you try to ignore it by shutting it, it tries to go to download. Yesterday none of us could sign in and a microsoft box with different options came up. I had to phone them on the number that was on screen, and they gave me code numbers to put into computer to start it up again. (I take it that was rebooting it?) Hopefully an optimizer would clean problems on computer to stop this happening.
     
  2. chwoolgar

    chwoolgar Regular member

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    Boot up in Safe Mode and run virus and ad-aware scans.
     
  3. celtboy

    celtboy Guest

    my m8 did that and this is the results:

    Number of infections found.........437

    Critical........................................0

    Privacy Objects..........................437


    what should he do next??
     
  4. chwoolgar

    chwoolgar Regular member

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    Remove all the adaware and viruses and then retart
     
  5. celtboy

    celtboy Guest

    ye but does he remove,, all 437 of them without losing anything valuable? can this program be trusted?


    Number of infections found.........437
    Critical........................................0
    Privacy Objects..........................437

     
  6. chwoolgar

    chwoolgar Regular member

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    Its only getting rid of the cookies (Privacy)
    Try running a virus scan
     
  7. celtboy

    celtboy Guest

    ok will do, thanx..CB
     

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