I've had no success with PQ DVD software. Results vary for different DVD's. Either: 1. Loading DVD...for hours(overnight) with no outcome; or 2. Finds DVD, but then Entering DVD Menu....for hours with no outcome; or 3. Records a 1KB file from a 0:00:00 - 0:00:01 available DVD which is unplayable. Never seen a preview play...the most I've got is intro music playing repetitively. Have tried all downloads & upgrades as directed in software's 'troubleshooter' but absolutely no luck. Anu suggestions?