Dear Colleagues, Some days ago I burnt many CD without any problem, today I tried several times to burn a data DVD with any of my two burners and I had problems with two of them! In the end I wasn't able to record any DVD. One of the burners is really new and the other just two years old, I also tried two different brands of DVD with no success! Any help would be greatly appreciated! Many thanks in advance! Windows XP 5.1 IA32 WinAspi: File 'Wnaspi32.dll': Ver=5, 0, 0, 1, size=22528 bytes, created 17/03/2001 22:34:12 ahead WinASPI: File 'C:\Archivos de programa\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 02/11/2004 13:54:32 NT-SPTI used Nero Version: 7.0.8.2 Internal Version: 7, 0, 8, 2 (Nero Express) Recorder: <HL-DT-ST DVDRAM GSA-H42N>Version: RL00 - HA 1 TA 1 - 7.0.8.2 Adapter driver: <IDE> HA 1 Drive buffer : 2048kB Bus Type : default (0) -> ATAPI, detected: ? CD-ROM: <HL-DT-ST DVDRAM GSA-H10A >Version: JL03 - HA 1 TA 0 - 7.0.8.2 Adapter driver: <IDE> HA 1 === Scsi-Device-Map === DiskPeripheral : ST3250824A 3.AA nvidesm Port 0 ID 0 DMA: Off DiskPeripheral : ST3160021A 8.01 nvidesm Port 0 ID 1 DMA: Off CdRomPeripheral : HL-DT-STDVDRAM GSA-H10A JL03 nvidesm Port 1 ID 0 DMA: Off CdRomPeripheral : HL-DT-STDVDRAM GSA-H42N RL00 nvidesm Port 1 ID 1 DMA: Off === CDRom-Device-Map === HL-DT-ST DVDRAM GSA-H10A G: CDRom0 HL-DT-ST DVDRAM GSA-H42N H: CDRom1 ======================= AutoRun : 1 Excluded drive IDs: WriteBufferSize: 83886080 (0) Byte BUFE : 0 Physical memory : 1023MB (1048048kB) Free physical memory: 580MB (594568kB) Memory in use : 43 % Uncached PFiles: 0x0 Use Inquiry : 1 Global Bus Type: default (0) Check supported media : Disabled (0) 12.4.2007 ISO compilation 01:32:46 #1 Text 0 File Isodoc.cpp, Line 6423 Iso document burn settings ------------------------------------------ Determine maximum speed : FALSE Simulate : FALSE Write : TRUE Finalize CD : FALSE Multisession : TRUE Multisession type: : Start multisession Burning mode : DAO Mode : 1 ISO Level : 1 (Max. of 11 = 8 + 3 char) Character set : ISO 9660 Joliet : TRUE Allow pathdepth more than 8 directories : TRUE Allow more than 255 characters in path : TRUE Write ISO9660 ;1 file extensions : TRUE 01:32:51 #2 Text 0 File ThreadedTransfer.cpp, Line 531 ReadBuffer-Pipe got 81920KB of Memory 01:32:51 #3 Text 0 File Reader.cpp, Line 124 Reader running 01:32:51 #4 Text 0 File Writer.cpp, Line 113 Writer H: HL-DT-ST DVDRAM GSA-H42N running 01:32:51 #5 ISO9660GEN -11 File Geniso.cpp, Line 3312 First writeable address = 0 (0x00000000) 01:33:13 #6 Text 0 File Burncd.cpp, Line 3353 Turn on Disc-At-Once, using DVD media 01:33:22 #7 Text 0 File DlgWaitCD.cpp, Line 289 Last possible write address on media: 2295103 (510:01.28, 4482MB) Last address to be written: 1149935 (255:32.35, 2245MB) 01:33:22 #8 Text 0 File DlgWaitCD.cpp, Line 301 Write in overburning mode: NO (enabled: CD) 01:33:22 #9 Text 0 File DlgWaitCD.cpp, Line 2715 Recorder: HL-DT-ST DVDRAM GSA-H42N, Media type: DVD+RW Disc Manufacturer ID: RICOHJPN, Media Type ID: W01, Product revision number: 1 Disc Application Code: 0, Extended Information Indicators: 0 01:33:22 #10 Text 0 File DlgWaitCD.cpp, Line 473 >>> Protocol of DlgWaitCD activities: <<< ========================================= Insert the disc to write to. (Medium in drive: DVD+RW. Medium required by compilation: DVD R/RW; DVD DL; DVD-RAM.) This disc is not empty. (Medium in drive: DVD+RW. Medium required by compilation: DVD R/RW; DVD DL; DVD-RAM.) Accessing disc... (Medium in drive: DVD+RW. Medium required by compilation: DVD R/RW; DVD DL; DVD-RAM.) 01:33:22 #11 Text 0 File ThreadedTransferInterface.cpp, Line 847 Setup items (after recorder preparation) 0: TRM_DATA_MODE1 () 2 indices, index0 (150) not provided original disc pos #0 + 1149936 (1149936) = #1149936/255:32.36 relocatable, disc pos for caching/writing not required/ required, no patch infos -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1149936 blocks [H: HL-DT-ST DVDRAM GSA-H42N] -------------------------------------------------------------- 01:33:23 #12 Text 0 File ThreadedTransferInterface.cpp, Line 1059 Prepare recorder [H: HL-DT-ST DVDRAM GSA-H42N] for write in CUE-sheet-DAO DAO infos: ========== MCN: "" TOCType: 0x00; Session Closed, disc not fixated Tracks 1 to 1: 1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 2355068928, ISRC "" DAO layout: =========== __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________ 0 | lead-in | 0 | 0x41 | 0x00 0 | 1 | 0 | 0x41 | 0x00 0 | 1 | 1 | 0x41 | 0x00 1149936 | lead-out | 1 | 0x41 | 0x00 01:33:23 #13 Text 0 File SCSIPassThrough.cpp, Line 39 SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME 01:33:23 #14 Text 0 File SCSIPassThrough.cpp, Line 84 SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME 01:33:23 #15 Phase 24 File dlgbrnst.cpp, Line 1730 Caching of files started 01:33:23 #16 Text 0 File Burncd.cpp, Line 4187 Cache writing successful. 01:33:23 #17 Phase 25 File dlgbrnst.cpp, Line 1730 Caching of files completed 01:33:23 #18 Phase 36 File dlgbrnst.cpp, Line 1730 Burn process started at 2.4x (3.324 KB/s) 01:33:23 #19 Text 0 File ThreadedTransferInterface.cpp, Line 2707 Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0 01:33:23 #20 Text 0 File Cdrdrv.cpp, Line 8661 ---- DVD Structure: Physical Format Information (00h) ---- Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050 Book Type: DVD+RW (9), Part Version: 1.1x (2) Disc Size: 120 mm, Maximum Rate: <not specified> (F h) Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: re-writable Linear Density: 0,267 um/bit, Track Density: 0,74 um/track Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW) End Physical Sector Number of Data Area: 26053F h End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB) Data in Burst Cutting Area (BCA) does not exist Disc Application Code: 0 / 0 h Extended Information indicators: 0 h Disc Manufacturer ID: RICOHJPN Media type ID: W01 Product revision number: 1 Number of Physical format information bytes in use in ADIP up to byte 63: 57 Media Specific [16..63]: 00 00 00 52 49 43 4F 48 - 4A 50 4E 57 30 31 01 39 ...RICOHJPNW01.9 23 00 8A 79 6A 02 1A 00 - 8E 7A 6A 02 1A 00 8C 7A #..yj....zj....z 6A 02 1A 23 13 10 F0 10 - 00 00 00 00 00 00 00 00 j..#............ 01:33:23 #21 Text 0 File DVDR.cpp, Line 5719 Drive: HL-DT-ST DVDRAM GSA-H42N Book Type request [LG]: DVD-ROM Book Type setting not supported for the loaded disc type 01:33:23 #22 Text 0 File DVDPlusRW.cpp, Line 666 Start write address at LBA 0 DVD high compatibility mode: Yes 01:33:25 #23 SPTI -31 File SCSIPassThrough.cpp, Line 290 H: CdRom1: SCSIStatus(x00) WinError(87) NeroError(-31) Sense Key: 0x00 (KEY_NO_SENSE) Sense Code: 0x00 Sense Qual: 0x00 CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00 Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00 Buffer x076e0000: Len x10000 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01:33:25 #24 SPTI -31 File SCSIPassThrough.cpp, Line 290 H: CdRom1: SCSIStatus(x00) WinError(87) NeroError(-31) Sense Key: 0x00 (KEY_NO_SENSE) Sense Code: 0x00 Sense Qual: 0x00 CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00 Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00 Buffer x0e6db200: Len x10000 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01:33:25 #25 Text 0 File MMC.cpp, Line 19560 Writer-Buffer for H: HL-DT-ST DVDRAM GSA-H42N reduced to 32768Bytes 01:33:25 #26 SPTI -31 File SCSIPassThrough.cpp, Line 290 H: CdRom1: SCSIStatus(x00) WinError(87) NeroError(-31) Sense Key: 0x00 (KEY_NO_SENSE) Sense Code: 0x00 Sense Qual: 0x00 CDB Data: 0x2A 00 00 00 00 00 00 00 10 00 00 00 Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00 Buffer x0e6db200: Len x8000 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01:33:25 #27 CDR -31 File Writer.cpp, Line 302 Buffer too large H: HL-DT-ST DVDRAM GSA-H42N 01:33:25 #28 Text 0 File ThreadedTransfer.cpp, Line 228 all writers idle, stopping conversion 01:33:26 #29 Text 0 File ThreadedTransfer.cpp, Line 222 conversion idle, stopping reader 01:33:26 #30 Phase 38 File dlgbrnst.cpp, Line 1730 Burn process failed at 2.4x (3.324 KB/s) Existing drivers: File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 25/08/2006 05:47:00 File 'Drivers\ASPI32.SYS': Ver=4.71 (0002) built by: WinDDK, size=16512 bytes, created 17/07/2002 10:05:10 File 'Drivers\PXHELP20.SYS': Ver=2.03.28a, size=20640 bytes, created 26/10/2005 22:12:48 (Prassi/Veritas driver for win 2K) Registry Keys: HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option) THE SECOND ERROR I GOT... Windows XP 5.1 IA32 WinAspi: File 'Wnaspi32.dll': Ver=5, 0, 0, 1, size=22528 bytes, created 17/03/2001 22:34:12 ahead WinASPI: File 'C:\Archivos de programa\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 02/11/2004 13:54:32 NT-SPTI used Nero Version: 7.0.8.2 Internal Version: 7, 0, 8, 2 (Nero Express) Recorder: <HL-DT-ST DVDRAM GSA-H42N>Version: RL00 - HA 1 TA 1 - 7.0.8.2 Adapter driver: <IDE> HA 1 Drive buffer : 2048kB Bus Type : default (0) -> ATAPI, detected: ? CD-ROM: <HL-DT-ST DVDRAM GSA-H10A >Version: JL03 - HA 1 TA 0 - 7.0.8.2 Adapter driver: <IDE> HA 1 === Scsi-Device-Map === DiskPeripheral : ST3250824A 3.AA nvidesm Port 0 ID 0 DMA: Off DiskPeripheral : ST3160021A 8.01 nvidesm Port 0 ID 1 DMA: Off CdRomPeripheral : HL-DT-STDVDRAM GSA-H10A JL03 nvidesm Port 1 ID 0 DMA: Off CdRomPeripheral : HL-DT-STDVDRAM GSA-H42N RL00 nvidesm Port 1 ID 1 DMA: Off === CDRom-Device-Map === HL-DT-ST DVDRAM GSA-H10A G: CDRom0 HL-DT-ST DVDRAM GSA-H42N H: CDRom1 ======================= AutoRun : 1 Excluded drive IDs: WriteBufferSize: 83886080 (0) Byte BUFE : 0 Physical memory : 1023MB (1048048kB) Free physical memory: 580MB (594568kB) Memory in use : 43 % Uncached PFiles: 0x0 Use Inquiry : 1 Global Bus Type: default (0) Check supported media : Disabled (0) 12.4.2007 ISO compilation 01:32:46 #1 Text 0 File Isodoc.cpp, Line 6423 Iso document burn settings ------------------------------------------ Determine maximum speed : FALSE Simulate : FALSE Write : TRUE Finalize CD : FALSE Multisession : TRUE Multisession type: : Start multisession Burning mode : DAO Mode : 1 ISO Level : 1 (Max. of 11 = 8 + 3 char) Character set : ISO 9660 Joliet : TRUE Allow pathdepth more than 8 directories : TRUE Allow more than 255 characters in path : TRUE Write ISO9660 ;1 file extensions : TRUE 01:32:51 #2 Text 0 File ThreadedTransfer.cpp, Line 531 ReadBuffer-Pipe got 81920KB of Memory 01:32:51 #3 Text 0 File Reader.cpp, Line 124 Reader running 01:32:51 #4 Text 0 File Writer.cpp, Line 113 Writer H: HL-DT-ST DVDRAM GSA-H42N running 01:32:51 #5 ISO9660GEN -11 File Geniso.cpp, Line 3312 First writeable address = 0 (0x00000000) 01:33:13 #6 Text 0 File Burncd.cpp, Line 3353 Turn on Disc-At-Once, using DVD media 01:33:22 #7 Text 0 File DlgWaitCD.cpp, Line 289 Last possible write address on media: 2295103 (510:01.28, 4482MB) Last address to be written: 1149935 (255:32.35, 2245MB) 01:33:22 #8 Text 0 File DlgWaitCD.cpp, Line 301 Write in overburning mode: NO (enabled: CD) 01:33:22 #9 Text 0 File DlgWaitCD.cpp, Line 2715 Recorder: HL-DT-ST DVDRAM GSA-H42N, Media type: DVD+RW Disc Manufacturer ID: RICOHJPN, Media Type ID: W01, Product revision number: 1 Disc Application Code: 0, Extended Information Indicators: 0 01:33:22 #10 Text 0 File DlgWaitCD.cpp, Line 473 >>> Protocol of DlgWaitCD activities: <<< ========================================= Insert the disc to write to. (Medium in drive: DVD+RW. Medium required by compilation: DVD R/RW; DVD DL; DVD-RAM.) This disc is not empty. (Medium in drive: DVD+RW. Medium required by compilation: DVD R/RW; DVD DL; DVD-RAM.) Accessing disc... (Medium in drive: DVD+RW. Medium required by compilation: DVD R/RW; DVD DL; DVD-RAM.) 01:33:22 #11 Text 0 File ThreadedTransferInterface.cpp, Line 847 Setup items (after recorder preparation) 0: TRM_DATA_MODE1 () 2 indices, index0 (150) not provided original disc pos #0 + 1149936 (1149936) = #1149936/255:32.36 relocatable, disc pos for caching/writing not required/ required, no patch infos -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1149936 blocks [H: HL-DT-ST DVDRAM GSA-H42N] -------------------------------------------------------------- 01:33:23 #12 Text 0 File ThreadedTransferInterface.cpp, Line 1059 Prepare recorder [H: HL-DT-ST DVDRAM GSA-H42N] for write in CUE-sheet-DAO DAO infos: ========== MCN: "" TOCType: 0x00; Session Closed, disc not fixated Tracks 1 to 1: 1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 2355068928, ISRC "" DAO layout: =========== __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________ 0 | lead-in | 0 | 0x41 | 0x00 0 | 1 | 0 | 0x41 | 0x00 0 | 1 | 1 | 0x41 | 0x00 1149936 | lead-out | 1 | 0x41 | 0x00 01:33:23 #13 Text 0 File SCSIPassThrough.cpp, Line 39 SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME 01:33:23 #14 Text 0 File SCSIPassThrough.cpp, Line 84 SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME 01:33:23 #15 Phase 24 File dlgbrnst.cpp, Line 1730 Caching of files started 01:33:23 #16 Text 0 File Burncd.cpp, Line 4187 Cache writing successful. 01:33:23 #17 Phase 25 File dlgbrnst.cpp, Line 1730 Caching of files completed 01:33:23 #18 Phase 36 File dlgbrnst.cpp, Line 1730 Burn process started at 2.4x (3.324 KB/s) 01:33:23 #19 Text 0 File ThreadedTransferInterface.cpp, Line 2707 Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0 01:33:23 #20 Text 0 File Cdrdrv.cpp, Line 8661 ---- DVD Structure: Physical Format Information (00h) ---- Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050 Book Type: DVD+RW (9), Part Version: 1.1x (2) Disc Size: 120 mm, Maximum Rate: <not specified> (F h) Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: re-writable Linear Density: 0,267 um/bit, Track Density: 0,74 um/track Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW) End Physical Sector Number of Data Area: 26053F h End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB) Data in Burst Cutting Area (BCA) does not exist Disc Application Code: 0 / 0 h Extended Information indicators: 0 h Disc Manufacturer ID: RICOHJPN Media type ID: W01 Product revision number: 1 Number of Physical format information bytes in use in ADIP up to byte 63: 57 Media Specific [16..63]: 00 00 00 52 49 43 4F 48 - 4A 50 4E 57 30 31 01 39 ...RICOHJPNW01.9 23 00 8A 79 6A 02 1A 00 - 8E 7A 6A 02 1A 00 8C 7A #..yj....zj....z 6A 02 1A 23 13 10 F0 10 - 00 00 00 00 00 00 00 00 j..#............ 01:33:23 #21 Text 0 File DVDR.cpp, Line 5719 Drive: HL-DT-ST DVDRAM GSA-H42N Book Type request [LG]: DVD-ROM Book Type setting not supported for the loaded disc type 01:33:23 #22 Text 0 File DVDPlusRW.cpp, Line 666 Start write address at LBA 0 DVD high compatibility mode: Yes 01:33:25 #23 SPTI -31 File SCSIPassThrough.cpp, Line 290 H: CdRom1: SCSIStatus(x00) WinError(87) NeroError(-31) Sense Key: 0x00 (KEY_NO_SENSE) Sense Code: 0x00 Sense Qual: 0x00 CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00 Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00 Buffer x076e0000: Len x10000 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01:33:25 #24 SPTI -31 File SCSIPassThrough.cpp, Line 290 H: CdRom1: SCSIStatus(x00) WinError(87) NeroError(-31) Sense Key: 0x00 (KEY_NO_SENSE) Sense Code: 0x00 Sense Qual: 0x00 CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00 Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00 Buffer x0e6db200: Len x10000 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01:33:25 #25 Text 0 File MMC.cpp, Line 19560 Writer-Buffer for H: HL-DT-ST DVDRAM GSA-H42N reduced to 32768Bytes 01:33:25 #26 SPTI -31 File SCSIPassThrough.cpp, Line 290 H: CdRom1: SCSIStatus(x00) WinError(87) NeroError(-31) Sense Key: 0x00 (KEY_NO_SENSE) Sense Code: 0x00 Sense Qual: 0x00 CDB Data: 0x2A 00 00 00 00 00 00 00 10 00 00 00 Sense Area: 0x00 00 00 00 00 00 00 00 00 00 00 00 00 Buffer x0e6db200: Len x8000 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01:33:25 #27 CDR -31 File Writer.cpp, Line 302 Buffer too large H: HL-DT-ST DVDRAM GSA-H42N 01:33:25 #28 Text 0 File ThreadedTransfer.cpp, Line 228 all writers idle, stopping conversion 01:33:26 #29 Text 0 File ThreadedTransfer.cpp, Line 222 conversion idle, stopping reader 01:33:26 #30 Phase 38 File dlgbrnst.cpp, Line 1730 Burn process failed at 2.4x (3.324 KB/s) Existing drivers: File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 25/08/2006 05:47:00 File 'Drivers\ASPI32.SYS': Ver=4.71 (0002) built by: WinDDK, size=16512 bytes, created 17/07/2002 10:05:10 File 'Drivers\PXHELP20.SYS': Ver=2.03.28a, size=20640 bytes, created 26/10/2005 22:12:48 (Prassi/Veritas driver for win 2K) Registry Keys: HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
You are using a good "stable" version of Nero however you can upgrade to 7.5.9.0 from here, it's the version I recommend http://www.filehippo.com/download_nero_7_premium/ Latest firmware is RLO1 from here http://lgodd.lge.com/fwdrv/DVD-WRITER/GSAH42N_RL01.exe JLO5 from here http://lgodd.lge.com/fwdrv/DVD-WRITER/GSAH10A_JL05.exe DMA needs to be on, heres a guide to turn back on http://forums.afterdawn.com/thread_view.cfm/260038 You have Roxio installed, it clashes with Nero, to remove, run this zapper http://www.softpedia.com/get/Tweak/Uninstallers/Roxio-Zap.shtml