hi all, i have been trying to use ratdvd but i keep getting an external exception error message when i try to compress or decompress. i have all the required software installed. this is the error report i am getting and would really appreciate it if anyone has any ideas. many thanks in advance EurekaLog 4.6.4 Application: ------------------------------------------------------- 1.1 Start Date : Fri, 10 Jun 2005 13:13:45 +0000 1.2 Name/Description: ratDVD 1.3 Version Number : 0.5.0.8 1.4 Parameters : Exception: ---------------------------------------------- 2.1 Date : Fri, 10 Jun 2005 13:22:45 +0000 2.2 Address: 064F1F2E 2.3 Module : XEBTCD.ax 2.4 Type : EExternalException 2.5 Message: External exception C000001D. Active Controls: -------------------------------------------------------------------- 3.1 Form Class : IEFrame 3.2 Form Text : First Impressions - Microsoft Internet Explorer 3.3 Control Class: 3.4 Control Text : Computer: -------------------------------- 4.1 Name : PBN_COMPUTER 4.2 User : mark 4.3 Total Memory: 510 Mb 4.4 Free Memory : 207 Mb 4.5 Total Disk : 31.49 Gb 4.6 Free Disk : 7.54 Gb Operating System: ---------------------------------------- 5.1 Type : Microsoft Windows XP 5.2 Build # : 2600 5.3 Update : 5.4 Language: English (United Kingdom)