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Problem seagate portable hard drive not opening

Discussion in 'PC hardware help' started by kookie56, Mar 9, 2019.

  1. kookie56

    kookie56 Regular member

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    I have a new Seagate 5TB portable hard drive.
    When I plug it into my PC, the light on the Portable hard drive lights up showing it is plugged in.
    In the "Control panel/hardware and sound/devices and printers" the Seagate PHD is listed.
    In the device manager in "disk drives" the Seagate PHD is listed.
    However, it does not show up on the PC (as G or H, etc.)
    I can not get access to it to put something on it or to reformat it.
    Can anyone tell me what I can do to fix this problem?
    I would appreciate any help given.
    Thank you
     
  2. attar

    attar Senior member

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    In 'Disk Management', in the lower part of the pane, does it list a disk # with no name?
     
  3. kookie56

    kookie56 Regular member

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    It is not listed there at all. Only in the two places I stated
     
  4. attar

    attar Senior member

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    In Device Manager > Disk Drives, right click on the Seagate drive and select 'Properties'.
    Does it show under the 'Volumes' tab when 'Populate' is clicked.
    Under 'Driver' tab, try to update the driver.
     
  5. kookie56

    kookie56 Regular member

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    I have tried updating drivers and I already hit the populate. I have even tried uninstalling and plugging it back for it to reinstall.
    Anything else you can think of?
    I appreciate your help.
     
  6. attar

    attar Senior member

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    Last edited: Mar 11, 2019
  7. kookie56

    kookie56 Regular member

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    Thank you for your help, but the seller decided to replace the portable hard drive. (after a lot of pestering).
    Again, I want to thank you for offering your help.
     

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