Hello Gang: As you see, I'm a newbie. Before I ask my first question, I want to say thanks to all for sharing your extensive knowledge. I hope to return the favor sometime in the near future. This is a great forum! THE BASICS: My phone is a Motorola V220. I’m on Cingular Wireless. My computer is running Windows-XP under fat32. The reason I’m not running NTFS is due to some other programs. THE SETUP: Here’s my situation... I installed Mobile Phone Tools version 3.11h on my computer and I have successfully transferred files (image and audio) back and forth from my phone to my computer. Prior to installing mPT, I installed the P2K drivers. I wanted to create theme files so; I installed Media Manager on my computer. Obviously, that program only creates the theme files. It doesn’t transfer them to my phone (at least that’s what I understand.) In addition, I have installed PST 7.1.1 GENERAL. THE PROBLEM: Now, the phone tools will not recognize my phone, and Windows sees the phone as a new device each time I plug it in. Windows also sees the phone as ‘Other Devices.’ I have read in this forum, I need to set my phone on COM port 4. It seems that my computer will only recognize COM ports 1 and 2. It does not list any others. I'm not sure what port it saw when Phone Tools was communicating with my phone. THE QUESTION: Before I start all over and start deleting programs, do I have the necessary programs to do what I need to do? That need is... (a) access the audio and image files on my phone; (b) access my address book on my phone; and (c) transfer theme files to my phone from my computer via the USB connection. Other features like changing the phone start-up and shut-down screens would be nice, but are not critical. If you can help me with this problem I would appreciate it. Thanks in advance! Joe UPDATE: I uninstalled PST and regained communications with the phone and mPT. I found P2K Tools (version 0.6.4.12) and installed it. NOTE: What a great program. Bezols’s has done a super job. Now, with P2K Tools, the program will recognize the phone in the AT mode, but not in the P2K mode. If I select 'Connect' in the P2K mode, Windows goes to "Found New Hardware Wizard." Checking the device drivers, the phone has now moved from the Modems category to 'Other Devices.' Should I look for an older version? Am I using the wrong USB driver? (version 18.104.22.168 from 10/3/2003) Any advice on the fix would be appreciated. In addition, I discovered if you select the Russian language by mistake, you’ll need to change the LNG file name and restart the program to get back to English. Is there an English language file out there? Has anyone created a help file for this program? Thanks!