This is usually when the download for a program could not launch some of its files needed to launch. Redownload the file from a trustful place. It usually is in a rar or zip, which you extract. When you extract, extract to a folder on the desktop and name the folder surreal. Make sure that the files for surreal is in the root folder Ftp the folder to your xbox and store it in a place where you usually store programs. once done, take off the xbox and power it back on. Try running it now.