1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

The application failed to send the user information

Discussion in 'Nero discussion' started by Bream, May 15, 2014.

  1. Bream

    Bream Regular member

    Joined:
    Sep 12, 2004
    Messages:
    402
    Likes Received:
    4
    Trophy Points:
    28
    When I start Nero, the following message error:
    "The application failed to send the user information.
    Please check your Internet or firewall settings and try again."

    The same problem in Finnish:

    [​IMG]
    Yritä uudelleen = Try again
    Ohita                = Skip
    Poista käytöstä = Disable

    The title at the top left of the image:
    "Lähetä epäonnistuneet" mean in English: "Submit a non-managed"

    When I click [Try again] button, nothing happens. If I click the [Skip] button, the message goes out, or if I click on the [Disable] button, even if the error message disappears. But when I start Nero again, as in the figure above error message is repeated over and over again. What's causing the error?
     
    Last edited: May 15, 2014
  2. attar

    attar Senior member

    Joined:
    Jun 17, 2005
    Messages:
    11,147
    Likes Received:
    41
    Trophy Points:
    128
  3. Bream

    Bream Regular member

    Joined:
    Sep 12, 2004
    Messages:
    402
    Likes Received:
    4
    Trophy Points:
    28
    Thank you so much link, which found the key to the solution to the problem. Found the solution to this problem vihjeellä: "...re-naming the file NOSUsageStatistics.dll" solve the problem.
     

Share This Page