Hi All, Ok here is the story soo far. At work the manager has been setup with a limited account and she can not install new software she wants and so on. She got me to have a look at it and i tried to go through from safe mode and even that had a password alocated to it. We need to be able to change her access. We dont have the password and the I.T guy that has created the admin account does not remember the password and has said he will send a CD that will crack it and reset the password. But he is not reliable and has not sent anything. Is there anywhere on the net or any other things i can do to reset the password for my boss. The other thing i thought of but am not 100% sure about is to do a repair install on this problem. Any ideas would be highly appreciated. Thanxs in advanced.