Hi there.. A friend of mine just inherited a laptop from a relative in america.. We live in the uk! I don't know if this has anything to do with the problem but just thought i should mention it.. Well she is having lots of problems with internet explorer and if i try to update it for her i get a windows validation error.. Something along the lines of the key on this windows was not assigned by microsoft and you may be a victim of software counterfeiting.. So it turns out i can not download or update anything that is a genuine microsoft product.. Which is obviously causing problems. We can get onto the internet using mozilla but when she uses her msm messenger she cannot access her emails.. Does anyone know a possible solution? Any advice would be much appreciated.. I am waiting for email support from microsoft, the only other option i can see is by purchasing a valid key which is about 95 pounds.. Many thanks, Charlie.