Messed up on-line trying to order ( purchase ) Wondershare Ripper Pac ( three programs )and ended up with a reg for ONLY Video Converter. It's been SIX days now and I'm getting nowhere. My dialog box on there site has more than 20 messages back and forth. THET simply WILL NOT comply with there own 30 Day MONEY BACK GUARANTEE if not satisfied. The only option they give me is to KEEP the program I ended up with for $50 and BUY what I was REALLY looking for. BEWARE OF THIS COMPANY. I had a similar problem with UNIBLUE ( company ) --- REFUND in less than 2 hours. Do business with them for whatever they sell.