Well I purchased my zen about a year and a half ago and since then I have been experiencing a LOT of different problems. At first the computer didn´t recognize it, then It got stuck and did´t pass the CREATIVE screen, and now once I managed to fix that, now I can´t listen the songs I add. I can play them but no sound comes off from my headphones or my speakers or whatever it is that I am plugging to my mp3. I have been looking all over the internet, at different forums and I've seen other people have experienced this situacion also but no one I able to resolve my question.... I would be greatly appreciated If someone could answer my question. Thanks!