They basically just screwed me over. This month I used a little more talk time then I have before, and guess what they did... they automatically ASSUMED that I was using their service for calls that were not residential, in other words, business... so without notifying me, I was upgraded to the Business Unlimited Plan and they started charging me for my calls per minute. WHAT THE HELL IS THAT!! I signed up for RESIDENTIAL UNLIMITED (YES UNLIMITED TALK IN CANADA AND THE UNITED STATES), and this month my bill went from $17.10 to OVER $100... now it gets bad here. They have blocked my phone number so that I can't call them to ask for a refund or complain, although I have already canceled and they have blacklisted my email so I cannot contact them via email either. I want my refund!! What do I do?